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The Electricity Portal allows users to monitor their electricity usage patterns and access reports on consumption over time to help track usage and identify savings opportunities.
- Who it is for:
- residents and businesses with electricity meters
- How to act on it:
- Log in to the Electricity Portal and access the consumption tracking feature
Residents and businesses can apply for a new electricity connection or request changes to their existing supply through the Electricity Portal. This includes applications for meter installation, service upgrades, and supply modifications.
- Who it is for:
- residents and businesses seeking new or modified electricity supply
- How to act on it:
- Visit the Electricity Portal on the eThekwini Municipality website and submit an application online
Users can manage their electricity accounts online via the Electricity Portal. This includes viewing account details, payment history, and registering for payment plans.
- Who it is for:
- households and businesses with active electricity accounts
- How to act on it:
- Access the Electricity Portal and log in to view and manage your account
The Electricity Directorate provides updates and information about load shedding schedules and disruptions through the Electricity Portal, helping users plan accordingly.
- Who it is for:
- residents and businesses affected by power outages
- How to act on it:
- Check the Electricity Portal for real-time updates on load shedding events
Residents and businesses can contact the municipality’s customer service team for assistance with electricity-related queries, complaints, or feedback.
- Who it is for:
- anyone needing help with electricity services
- How to act on it:
- Call 031 311 1111 or email sizakala@durban.gov.za during business hours
Residents can report power outages or electrical faults using multiple digital and telephonic channels, including mobile apps, WhatsApp, website, USSD, email, or phone call.
- Who it is for:
- all electricity customers in Durban
- How to act on it:
- Use one of the available channels: mobile app, WhatsApp (0647617930), website link, USSD (*134*3532#), email (electricity.faults@durban.gov.za), or call 080 311 1111.
Residents can apply for a new electricity connection through any of the five Customer Service centers across Durban. Applications are processed in person, and required documentation must be submitted.
- Who it is for:
- new residents or property owners needing electricity supply
- How to act on it:
- Visit any of the five Customer Service centers and submit a new supply application.
Customers can pay their electricity bills or buy prepaid electricity tokens at any of the five Customer Service centers located throughout Durban.
- Who it is for:
- all electricity customers in Durban
- How to act on it:
- Visit any of the five Customer Service centers to pay bills or purchase electricity tokens.
The Ethekwini Metropolitan Municipality provides its 2018-2019 Annual Report, including a final version and a draft, for public access to understand past municipal performance.
- Who it is for:
- residents, businesses, visitors, researchers, civic watchdogs
- How to act on it:
- Visit the official website and navigate to the Annual Reports section
The Ethekwini Metropolitan Municipality provides its 2020-2021 Annual Report for public viewing, including summaries in both English and isiZulu, detailing performance and financial outcomes.
- Who it is for:
- residents, businesses, visitors, researchers, civic watchdogs
- How to act on it:
- Visit the official website and navigate to the Annual Reports section
The Ethekwini Metropolitan Municipality makes its 2017-2018 Annual Report available for public review, offering historical data on municipal operations and financial outcomes.
- Who it is for:
- residents, businesses, visitors, researchers, civic watchdogs
- How to act on it:
- Visit the official website and navigate to the Annual Reports section
The Ethekwini Metropolitan Municipality makes its 2019-2020 Annual Report accessible online, offering insights into its governance, financial management, and community development efforts.
- Who it is for:
- residents, businesses, visitors, researchers, civic watchdogs
- How to act on it:
- Visit the official website and navigate to the Annual Reports section