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The municipality owns and lets approximately 6,000 rental units in various areas including Chatsworth, Isipingo, Landsdowne, Umkomaas, Wentworth, Merebank, Hilary, Lamontville, Newlands, Sydenham, Marianridge, Wiggins, Phoenix, Verulam, Tongaat, Westbrook, and Umbilo. Tenants may be eligible to purchase their unit under the Enhanced Extended Discount Benefit Scheme.
- Who it is for:
- tenants in council-owned rental units across specified suburbs and townships
- How to act on it:
- Contact your local rental office to enquire about taking ownership of your unit under the Enhanced Extended Discount Benefit Scheme.
The municipality facilitates subsidised rental housing for households earning between R1,500 and R20,000 per month. This option is suitable for those who do not qualify for free housing or prefer a more flexible tenure arrangement.
- Who it is for:
- households earning between R1,500 and R20,000 per month
- How to act on it:
- Apply through the municipal social housing programme; specific application process details are not stated in the document.
This is a form available for individuals or entities to apply for a Certificate of Registration (COR) through the Ethekwini Metropolitan Municipality. The application can be submitted via the online portal or by visiting the City Hall office.
- Who it is for:
- individuals or organisations seeking a Certificate of Registration from the municipality
- How to act on it:
- Visit the official website and follow the link to the application form, or visit City Hall in person during business hours
Residents can schedule an appointment to apply for a new driver's license, renew an existing one, or update their license details through the online booking system provided by the Ethekwini Metropolitan Municipality.
- Who it is for:
- individuals needing driver's license services in Durban
- How to act on it:
- Visit the official website and navigate to the Driver's License Bookings section to schedule an appointment
If internal appeals have been exhausted, individuals may file a formal complaint with the Information Regulator using Form 5. This is the final step in the process when access to information is denied.
- Who it is for:
- individuals who have exhausted internal remedies and wish to escalate a dispute
- How to act on it:
- Complete Form 5 and submit it only after all internal remedies have been exhausted
Individuals can request a copy of the Information Regulator's guide by completing Form 1, which is specifically designed for this purpose.
- Who it is for:
- members of the public interested in accessing the Information Regulator's guide
- How to act on it:
- Complete Form 1 and submit it to the Deputy Information Officer
If a person disagrees with a decision made by the Information Officer regarding their request, they may file an internal appeal using Form 4. The appeal will be reviewed by the Office of the City Manager.
- Who it is for:
- individuals who have had a request denied or are dissatisfied with a response
- How to act on it:
- Complete Form 4 and submit it to the delegated office of the Information Officer, which will forward it to the Office of the City Manager
Individuals can request access to records held by the Ethekwini Metropolitan Municipality by completing Form 2 and submitting it to the Deputy Information Officer. The request must be processed within 30 days, with a possible extension of another 30 days if needed.
- Who it is for:
- members of the public seeking information about the city's governance
- How to act on it:
- Complete Form 2 and deliver it to the Deputy Information Officer at P O Box 1014 Durban 4000 or Room 5, Ground Floor City Hall, Dr. Pixley Kaseme Street Entrance, Durban
Residents of the Ethekwini Municipality may be eligible for a rebate on their municipal rates. This is a financial relief measure offered to qualifying individuals, particularly those who meet certain criteria such as income level or status as a senior citizen or person with a disability.
- Who it is for:
- residents of Durban who pay municipal rates and meet eligibility criteria
- How to act on it:
- Contact Sizakala customer services at City Hall or via email to inquire about eligibility and application process
Individuals can visit heritage-listed statues and memorials located across Durban, including those at Farewell Square and outside Moses Mabhida Stadium, to learn about the city’s shared history and culture.
- Who it is for:
- residents, tourists, educational groups, history enthusiasts
- How to act on it:
- Travel to the listed locations and view the monuments on-site
The public can engage with Durban’s museum offerings, which provide educational and cultural experiences focused on the city’s history and heritage.
- Who it is for:
- residents, students, tourists, cultural learners
- How to act on it:
- Visit any of the museums managed by Durban Museums in person
Residents and visitors can access public parks, art centres, recreational facilities, and cultural spaces throughout eThekwini for leisure, education, and community engagement.
- Who it is for:
- residents of Durban, visitors, tourists, community groups
- How to act on it:
- Visit any listed park, art centre, or heritage site in person during operating hours