Opportunities
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A personalized buyer’s card allows individuals and businesses to purchase fresh produce at the Durban Fresh Produce Market. It must be applied for and collected after a two-day processing period. The card is required for all purchases.
- Who it is for:
- individuals and businesses wishing to buy fresh produce at the market
- How to act on it:
- Collect or download the application form, complete it with required documents, submit it at the customer information desk or via email, and collect the card within 2 working days from the Enquiries counter at the Market Cashiers
Buyers can deposit cash or electronically transfer funds into their buyer account at the Durban Fresh Produce Market. Deposits can be made at the market’s cashiers, via Nedbank branches, or through electronic transfers with a mandatory reference to the buyer card number.
- Who it is for:
- buyers with a personalized buyer’s card
- How to act on it:
- Deposit cash at the Market Cashiers or electronic direct depositing facility; process an EFT to the market’s bank account with the buyer card number as reference; submit deposit slips to the credit cashier, fax them to 086 402 2740, or email to bulkmarket.cashiers@durban.gov.za
Residents or property owners can report blocked public sewers to the Water & Sanitation Unit via a toll-free number. A fault number is issued, and a field crew will be dispatched promptly to resolve the issue.
- Who it is for:
- residents and property owners
- How to act on it:
- Call the toll-free number to report the blockage and receive a fault number for tracking.
Customers can pay their municipal bills using the Masterpass app on their mobile device. The service is accessible via the eThekwini Municipality app or website, which directs them to their bank’s Masterpass app.
- Who it is for:
- eServices customers with mobile devices and bank accounts
- How to act on it:
- Download bank’s Masterpass app, scan to pay, or use the eThekwini Municipality app to access the payment function
The municipality supports the formation of co-operatives made up of indigent people aged 12 to 35, focusing on grass cutting and cleaning projects. These co-operatives are established as part of the Poverty Alleviation Programme to create sustainable economic opportunities.
- Who it is for:
- indigent people aged 12 to 35
- How to act on it:
- Join or form a co-operative through the Poverty Alleviation Office, which provides training for administrators and members.
The Masakhane Programme encourages community members to engage with the municipality through various platforms, improving communication between citizens and government departments. It promotes awareness of policies, procedures, and services.
- Who it is for:
- community members and citizens of eThekwini Municipality
- How to act on it:
- Participate in community meetings, outreach events, or other platforms organized under the Masakhane Programme to engage with elected representatives and municipal departments.
New customers or those needing a change-over can apply at any of the five Customer Service Centres across eThekwini. Services include application processing, bill payment, and token purchase.
- Who it is for:
- residents, businesses
- How to act on it:
- Visit one of the five Customer Service Centres: Electricity Headquarters in Durban, Bester, Isipingo, Pinetown, Umhlanga, or Queensburgh. Submit application forms and speak with staff during business hours.
Residents and businesses can report power outages or faults using multiple channels including mobile apps, WhatsApp, website, USSD, email, or phone call. This allows the utility to respond promptly to disruptions.
- Who it is for:
- residents, businesses, visitors
- How to act on it:
- Use the mobile app, WhatsApp number 0647617930, website link, USSD code *134*3532#, email electricity.faults@durban.gov.za, or call the Contact Centre at 080 311 1111.
Residents can book appointments to renew their driver’s license cards at designated Metro Police centres to avoid long wait times and reduce crowding during the pandemic.
- Who it is for:
- drivers seeking license renewal
- How to act on it:
- Call the centre number or email the designated address for the nearest location
Fees for building permits and encroachment assessments are included in the annual tariffs. These are required for legal compliance during construction and site inspections.
- Who it is for:
- construction companies, property owners, and contractors
- How to act on it:
- View the official tariff list on the eThekwini Municipality website under the Building Inspectorate section.
Official fees for building applications are published as part of the annual tariffs. These apply to anyone submitting a building application through the Development Applications process.
- Who it is for:
- building applicants and developers
- How to act on it:
- Access the official tariff document on the eThekwini Municipality website under the Land Use Management section.
Fees are set for obtaining digital spatial data, plots, and copies from the municipality’s planning records. This applies to researchers, developers, and anyone needing official land or planning documents.
- Who it is for:
- planning professionals, researchers, developers, and property buyers
- How to act on it:
- Access the tariff details on the eThekwini Municipality website under the Planning Information section.