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Members of the Durban Municipal Thrift Fund can submit a formal request to withdraw their savings using a dedicated form and supporting documents.
- Who it is for:
- current members of the Durban Municipal Thrift Fund
- How to act on it:
- Obtain the withdrawal form, fill it out, attach required documents, and submit it through the online system or in person at the office.
The municipality runs fourteen soup kitchens across the municipal area to provide food security. Individuals can access meals through these facilities, which are part of the social intervention under the Poverty Alleviation Programme.
- Who it is for:
- community members in need of food security
- How to act on it:
- Visit one of the fourteen soup kitchens located within the municipal area
The Masakhane Programme encourages community members to engage with the municipality through various platforms, improving communication between government and citizens. It aims to inform communities about policies, procedures, and services, enabling better civic engagement.
- Who it is for:
- community members in eThekwini Municipality
- How to act on it:
- Engage through community participation platforms promoted by the Masakhane Programme
The municipality supports the formation of co-operatives involving indigent individuals aged 12 to 35, focusing on grass cutting and cleaning projects. Training is provided by the Poverty Alleviation Office for both administrators and members.
- Who it is for:
- indigent people aged 12 to 35
- How to act on it:
- Contact the Poverty Alleviation Office for training and participation in co-operatives
Residents can check their municipal account balance online. The database used for this inquiry is updated only once a month, so the information may not reflect real-time payments.
- Who it is for:
- residents and businesses
- How to act on it:
- Visit the online query portal on the eThekwini Municipality website
Customers can pay their municipal bills using electronic transfers through their banking institution. However, payments may take several days to be credited, so it is crucial to include the correct customer name and account number in the transaction details to avoid delays or non-credit.
- Who it is for:
- residents and businesses using electronic banking
- How to act on it:
- Use internet or electronic transfer facilities offered by banks, ensuring customer name and account number are correctly entered
Residents and businesses can set up automatic monthly deductions from their bank accounts to pay municipal bills. This method is secure and convenient, requiring only that sufficient funds be available on the due date. Customers must apply through eServices, phone, or email to get the application form.
- Who it is for:
- residents and businesses with bank accounts
- How to act on it:
- Apply via eServices, or contact the Revenue Department by phone (031 324 5000) or email (dborder@durban.gov.za) to receive the application form
Customers can sign up to receive electronic notifications about their municipal accounts, helping them stay informed about balances and payment deadlines.
- Who it is for:
- residents and businesses
- How to act on it:
- Sign up for electronic notification of accounts here via the eThekwini Municipality website
Before reporting issues to the City Integrity and Investigations, individuals must first attempt to resolve disputes internally within their department by speaking to involved officials or their supervisors.
- Who it is for:
- employees or citizens facing administrative issues within a municipal department
- How to act on it:
- Speak to the official involved, then escalate to the Head of Department if unresolved
Individuals can report acts of maladministration, fraud, or corruption involving councillors. Complaints must first be submitted to the Office of the Honourable Speaker before being escalated to the City Integrity and Investigations.
- Who it is for:
- members of the public with grievances against councillors
- How to act on it:
- Contact the Office of the Honourable Speaker at 1st floor City Hall or call 031-3112004
The Ethekwini Metropolitan Municipality has launched a new fleet of commuter buses and water services vehicles valued at R300 million. This fleet is now operational and available to serve residents across the city.
- Who it is for:
- residents of Durban and public transport users
- How to act on it:
- No application or registration required; the fleet is publicly accessible through regular municipal service operations.
Public swimming pools listed in the document are open to all members of the public during specified operating hours. No application or fee is required to use them.
- Who it is for:
- residents, tourists, families, swimmers
- How to act on it:
- Visit any listed swimming pool during its operating hours and use it directly without registration or application.