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The Safer Cities initiative is a public safety programme run by the Ethekwini Metropolitan Municipality to improve safety across Durban. It includes efforts in crime prevention, community engagement, and emergency response coordination.
- Who it is for:
- residents, visitors, businesses, and community groups in Durban
- How to act on it:
- Contact the municipality via phone or email to learn more about participation or reporting concerns.
The public can report issues related to city services such as cleanliness, infrastructure, safety, or public amenities through the online reporting system.
- Who it is for:
- residents and visitors
- How to act on it:
- Use the 'REPORT A PROBLEM' button on the website to file a report.
Residents, visitors, and businesses in the Durban area can access emergency support and contact the municipality through a dedicated phone line and email during business hours. This includes reporting emergencies or seeking urgent assistance from city services.
- Who it is for:
- residents of Durban, visitors to Durban, businesses in Durban
- How to act on it:
- Call the municipal hotline or send an email to the designated contact during office hours
The branch manages topographical survey projects undertaken by private survey firms, ensuring standards and specifications are met.
- Who it is for:
- private survey firms contracted by the municipality
- How to act on it:
- Private survey firms may apply to have their topographical survey projects managed by the Land Surveying Branch.
The Land Surveying Branch provides topographical surveys that show existing features of an area. These plans are used by engineers, planners, and architects as a basis for their design work. Output formats include Civil Designer, AllyCad, AutoCad, DXF, digital two- and three-dimensional data, and paper or plastic film copies.
- Who it is for:
- engineers, planners, architects
- How to act on it:
- Contact the Land Surveying Branch to request a topographical survey service.
The branch offers assistance with converting coordinates from one system to another, supporting accurate spatial data integration across projects.
- Who it is for:
- surveyors, engineers, planners
- How to act on it:
- Request coordinate conversion support from the Land Surveying Branch.
A coordinate extraction programme based on the branch’s survey control database is available on request, allowing access to precise spatial data.
- Who it is for:
- planners, engineers, surveyors
- How to act on it:
- Request access to the coordinate extraction programme from the Land Surveying Branch.
The Ethekwini Metropolitan Municipality is conducting a general valuation to assess property values across the municipality. This process ensures accurate property assessments for rateable purposes.
- Who it is for:
- property owners, businesses, and residents in the eThekwini area
- How to act on it:
- Contact Sizakala Customer Services at City Hall or via email to inquire about the valuation process.
The municipality manages hostels and community residential units through a five-pronged strategy aimed at improving living conditions and providing stable housing for vulnerable populations.
- Who it is for:
- individuals and groups needing shelter in managed hostels or community residential units
- How to act on it:
- Contact Sizakala Customer Services at City Hall or via email to learn more and apply
The Ethekwini Metropolitan Municipality offers formal housing as a sustainable and integrated solution to provide affordable, secure homes for residents. This initiative supports the right to adequate housing by managing hostels and community residential units under a five-pronged strategy.
- Who it is for:
- residents of Durban seeking affordable housing, households eligible for community residential units
- How to act on it:
- Contact Sizakala Customer Services at City Hall or via email to submit feedback or inquire about availability
Residents can report issues with potholes, blocked stormwater drains, missing manhole covers, or other road and stormwater system faults. The department will assess the issue within 24 hours and complete repairs within ten days if possible.
- Who it is for:
- residents of eThekwini and members of the public
- How to act on it:
- Call 080 131 3013, email eservices@durban.gov.za, or WhatsApp 0731483477
The Ethekwini Metropolitan Municipality provides public safety guidance on how to respond during a fire emergency. This includes advice on evacuation procedures, using fire extinguishers, and contacting emergency services.
- Who it is for:
- residents, visitors, businesses, and organisations in Durban
- How to act on it:
- Visit the official website page to read the safety tips