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The public can visit the main administrative office of the Ethekwini Metropolitan Municipality located in the heart of Durban. The building is open during regular business hours for in-person service requests and inquiries.
- Who it is for:
- residents, businesses, visitors, job applicants, and anyone needing face-to-face municipal services
- How to act on it:
- Travel to City Hall at 263 Dr Pixley Ka Seme Street, Durban 4000, and enter during opening hours.
Residents and visitors can provide feedback on municipal services through the official website. This allows the public to report issues, suggest improvements, or share experiences related to city operations.
- Who it is for:
- residents, visitors, and users of municipal services
- How to act on it:
- Go to the 'Find Us' section on the Ethekwini Municipality website and click on 'Submit Feedback'. Enter your comments directly online.
Individuals and businesses can make payments to the municipality by visiting the cashier counter at City Hall. This service is available during regular business hours, Monday to Friday, from 8 am to 5 pm.
- Who it is for:
- residents, businesses, and individuals making payments to the municipality
- How to act on it:
- Go to City Hall at 263 Dr Pixley Ka Seme Street, Durban, and pay at the cashier counter during business hours (Monday to Friday, 8 am to 5 pm).
The Umkhumbane Entrepreneurial Support Centre offers support to entrepreneurs and small businesses in the eThekwini region. It provides access to resources, training, mentorship, and business development assistance to help start and grow enterprises.
- Who it is for:
- aspiring and existing entrepreneurs, SMMEs, and small business owners in Durban
- How to act on it:
- Visit the Umkhumbane Entrepreneurial Support Centre at City Hall, 263 Dr Pixley Ka Seme Street, Durban, during business hours (Monday to Friday, 8 am to 5 pm), or contact them via email at sizakala@durban.gov.za
The Ink Incubator is a support initiative by the Ethekwini Metropolitan Municipality designed to nurture and develop creative entrepreneurs, particularly in the arts and cultural industries. It offers resources, mentorship, and opportunities for growth to individuals and small businesses in Durban.
- Who it is for:
- entrepreneurs, artists, and small businesses in the creative industries based in Durban
- How to act on it:
- Contact the municipality via email at sizakala@durban.gov.za or visit City Hall at 263 Dr Pixley Ka Seme St, Durban 4000 during business hours (8 am to 5 pm, Monday to Friday)
The Ethekwini Metropolitan Municipality provides a platform for informal traders and small retailers to access support, information, and potential market opportunities within the city. This includes guidance on registration, licensing, and participation in structured retail initiatives.
- Who it is for:
- informal traders, spaza shop owners, small retail vendors
- How to act on it:
- Visit the official website or contact Sizakala Customer Services at City Hall
The Women Empowerment Programme is offered by the Ethekwini Metropolitan Municipality to support women through initiatives that promote leadership, skills development, and economic participation. The programme aims to uplift women across the municipality by providing opportunities for growth and inclusion.
- Who it is for:
- women in the EThekwini area seeking empowerment and development opportunities
- How to act on it:
- Contact the municipality via phone or email to inquire about the programme and how to participate
The Ethekwini Metropolitan Municipality offers support to enterprises, particularly small, medium, and micro enterprises (SMMEs), through various initiatives aimed at fostering economic growth and development within the city.
- Who it is for:
- small, medium, and micro enterprises in Durban
- How to act on it:
- Contact Sizakala Customer Services via email or visit City Hall in person
This program supports local artists and craftspersons in Durban by providing opportunities for skill development, mentorship, and market access. It aims to strengthen the creative economy through capacity-building initiatives.
- Who it is for:
- artists and craftspersons in Durban, local artisans, cultural entrepreneurs
- How to act on it:
- Contact the municipality via phone or email to inquire about participation and application details
The public can access the latest annual report on river water quality in the eThekwini region. These reports provide data on pollution levels, ecological health, and compliance with national water standards across major rivers and tributaries.
- Who it is for:
- residents, environmental researchers, community groups, public health officials, tourism operators
- How to act on it:
- Visit the official website and navigate to the Quality Of River Reports section
Small, medium and micro enterprises can access guidance and assistance from the Ethekwini Metropolitan Municipality through a dedicated helpdesk. This includes support with business registration, permits, licenses, applications, and general inquiries related to municipal services.
- Who it is for:
- small, medium and micro enterprises in Durban
- How to act on it:
- Call the helpdesk at 031 311 1111 or email sizakala@durban.gov.za during office hours
A resource provided by the Ethekwini Metropolitan Municipality for individuals and organisations involved in media or content production, offering guidance on how to work with the municipality’s departments and facilities.
- Who it is for:
- content producers, filmmakers, media creators, and cultural practitioners
- How to act on it:
- Visit the official website and navigate to the Producers Guide section