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You can terminate your existing electricity connection if you are no longer residing in eThekwini. This can be done at any Customer Service Centre or by emailing revlineterms@durban.gov.za. You must submit a termination request, copy of the property owner’s ID, a signed letter from an attorney confirming the transfer, and your contact details.
- Who it is for:
- residents of eThekwini who no longer reside in the area
- How to act on it:
- Visit any Customer Service Centre or email revlineterms@durban.gov.za with required documents
If the property owner has passed away, the account can be transferred to the estate and then to the beneficiary. You must obtain a Letter of Authority or Executorship from the Master of the High Court and take it to Revenue Billing (Treasury) or a nearby Sizakala Centre to initiate the transfer.
- Who it is for:
- estate administrators or beneficiaries of deceased property owners in eThekwini
- How to act on it:
- Obtain Letter of Authority/Executorship from the Master of the High Court and submit it to Revenue Billing (Treasury) or a Sizakala Centre
If you are moving to a different part of eThekwini, you can register a new electricity connection at your nearest Sizakala Centre. You must bring your ID, transfer documents, or a letter from an attorney confirming the transfer, and pay a deposit based on the connection size and usage pattern.
- Who it is for:
- individuals moving to a new property within eThekwini
- How to act on it:
- Visit the nearest Sizakala Centre with ID, transfer documents, or attorney letter, and pay the required deposit
A public participation initiative that strengthens communication between the municipality and citizens, encouraging community engagement through outreach and interaction with elected representatives.
- Who it is for:
- citizens and community members of eThekwini Municipality
- How to act on it:
- Participate in community meetings, outreach events, or contact local representatives to engage with the programme
The municipality operates 14 soup kitchens across the municipal area to provide food assistance to those in need. These are part of the social intervention component of the Poverty Alleviation Programme.
- Who it is for:
- individuals in need of food security within eThekwini Municipality
- How to act on it:
- Visit one of the 14 designated soup kitchens located in various parts of the municipality
The municipality supports the formation of co-operatives composed of indigent individuals aged 12 to 35, focusing on grass cutting and cleaning projects. These co-operatives receive training from the Poverty Alleviation Office to manage their operations.
- Who it is for:
- indigent people aged 12 to 35
- How to act on it:
- Join or form a co-operative group and register with the Poverty Alleviation Office for training and support
The Ethekwini Metropolitan Municipality provides 24/7 emergency response services for fires, disasters, and police emergencies. Residents and visitors can call the emergency number to report incidents and receive immediate assistance.
- Who it is for:
- residents of Durban, visitors to Durban, businesses in Durban, anyone needing emergency assistance in EThekwini
- How to act on it:
- Call the emergency response call centre at 031 – 361 0000 during any time of day or night
A series of videos produced by the Ethekwini Metropolitan Municipality that guide the city's growth towards a sustainable future. These videos are available to the public for viewing and learning about environmental and urban sustainability initiatives in Durban.
- Who it is for:
- residents, visitors, businesses, and anyone interested in sustainability in Durban
- How to act on it:
- Visit the Ethekwini Corporation website and navigate to the SDF Videos section
Individuals and organisations can access online submission portals related to spatial planning, land use management, and environmental regulations.
- Who it is for:
- citizens, developers, businesses, and planners
- How to act on it:
- Navigate to the 'Online Submissions' section on the department’s webpage
Members of the public can download copies of building plans related to development projects managed by the department.
- Who it is for:
- property owners, developers, architects, and planners
- How to act on it:
- Go to the 'DOCUMENTS & NOTICES' section and select 'Copy of Building Plans'
The public can access documents related to environmental planning, climate change initiatives, and strategic spatial planning.
- Who it is for:
- residents, researchers, NGOs, and developers
- How to act on it:
- Visit the 'ENVIRONMENTAL PLANNING & CLIMATE CHANGE STRATEGIC SPATIAL PLANNING' section on the website
Residents, businesses, and visitors can access the complete list of officially enacted by-laws of the Ethekwini Metropolitan Municipality through the online portal. This includes regulations related to biodiversity, public transport, water supply, informal trading, and environmental protection.
- Who it is for:
- residents, businesses, visitors, property owners, environmental stewards, water users, informal traders, public transport users
- How to act on it:
- Visit the Ethekwini Municipality website and navigate to the By-Laws section, then click 'Click here for the full list'.