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The public can engage with CSOS’s educational initiatives aimed at improving understanding of community scheme governance and rights.
- Who it is for:
- stakeholders in community schemes, residents, local authorities
- How to act on it:
- Attend or access materials from CSOS's public campaigns and events
Individuals can apply for a waiver of fees when engaging with the Community Schemes Ombud Service by completing and submitting Form CS3A. This form is used to request relief from fees based on financial hardship or other qualifying circumstances.
- Who it is for:
- individuals applying to the Community Schemes Ombud Service who need fee relief
- How to act on it:
- Complete and submit Form CS3A to the Community Schemes Ombud Service via email or post at the provided address
This form allows members, owners, or representatives of community schemes to apply for a special or unanimous resolution under the oversight of the Community Schemes Ombud Service. It is used in dispute resolution and governance processes within community schemes.
- Who it is for:
- members of community schemes, owners, representatives, or parties involved in disputes
- How to act on it:
- Download and complete Form ST 1 from the CSOS website and submit it as required in the adjudication process.
The public can sign up to receive regular updates from the CSOS about new policies, adjudication decisions, events, and legislative changes affecting community schemes.
- Who it is for:
- residents of community schemes, property managers, legal advisors
- How to act on it:
- Use the newsletter subscription option on the CSOS website to register with an email address.
You can lodge a dispute with CSOS by completing the dispute application form and submitting it via CSOS Connect or other contact methods. This service helps resolve conflicts between parties within community schemes.
- Who it is for:
- members of community schemes, managing agents, executives
- How to act on it:
- Complete the dispute form and submit it via CSOS Connect or contact CSOS directly
You can check and pay your scheme’s CSOS levies by emailing or calling CSOS. Ensuring timely payment keeps your scheme compliant with legal requirements.
- Who it is for:
- community schemes, managing agents, executives
- How to act on it:
- Email le ********** @ ****** rg.za or call 0800 000 653 to check and pay levies
You can report fraud or corruption related to community schemes through the CSOS Fraud hotline or other designated channels, including the National Anti-Corruption Hotline and Corruption Watch.
- Who it is for:
- any member of the public, community scheme members, officials
- How to act on it:
- Call +27872889684 (CSOS Fraud hotline), email Fr ******** @ ****** rg.za, or use NACH, Corruption Watch phone, email, or WhatsApp
This form allows individuals involved in community scheme disputes or CSOS adjudication processes to formally request changes to their personal or party details. It is used when updating information such as names, addresses, or contact details within an ongoing case or complaint.
- Who it is for:
- parties to a CSOS complaint or adjudication proceeding
- How to act on it:
- Download and complete the form from the CSOS website, then submit it via email to info@csos.org.za or deliver it in person to the CSOS office at Die Anker Building, 1279 Mike Crawford St, Centurion, 0169
This form allows community schemes to formally notify the Community Schemes Ombud Service of any changes to their rules. It is used to ensure transparency and compliance with legal requirements when amending internal governance rules.
- Who it is for:
- owners' associations, community schemes, property managers
- How to act on it:
- Download and complete Form B1 from the CSOS website, then submit it via email or post to the CSOS head office.
You can now submit a dispute related to a community scheme through the CSOS Connect platform. This allows you to track your case in real time and ensures faster processing. All new disputes must be submitted this way starting 1 April 2026.
- Who it is for:
- homeowners, property managers, and members of community schemes in South Africa
- How to act on it:
- Visit the CSOS Connect platform and submit your dispute electronically
Individuals or entities involved in a community scheme can apply for dispute resolution through the Community Schemes Ombud Service (CSOS) when they have unresolved disputes with their association or executive committee. The application must include details of the relief sought, grounds for the application, and evidence that internal dispute resolution was attempted. Applicants must submit the completed form and supporting documents via email to the region-specific CSOS inbox.
- Who it is for:
- community scheme members, owners, occupiers, trustees, managing agents, or representatives acting on behalf of a community scheme
- How to act on it:
- Complete the application form, attach supporting documents, sign it, and email it to the regional CSOS complaint inbox based on the applicant's province
Individuals can be nominated to be included in the DHS database for consideration when selecting members for boards of public entities, state-owned companies (SOCs), and regulatory offices. Nominations are open to anyone who meets the criteria outlined in the attached advert.
- Who it is for:
- individuals eligible for appointment to public entity boards, SOC boards, or regulatory office boards
- How to act on it:
- Submit a nomination using the information and format provided in the attached advert PDF