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Access to official orders issued by the Community Schemes Ombud Service regarding disputes in community schemes, including mixed-use developments.
- Who it is for:
- residents, homeowners' associations, developers involved in disputes
- How to act on it:
- Visit the CSOS website and navigate to the Adjudication Orders section
Download annual performance and activity reports published by the Community Schemes Ombud Service, covering its work related to HOAs and mixed-use developments.
- Who it is for:
- members of community schemes, researchers, public officials, developers
- How to act on it:
- Visit the CSOS website and go to the Annual Reports section
Individuals or groups affected by issues within their community scheme can lodge a formal complaint with the Community Schemes Ombud Service (CSOS). The service will review and adjudicate the matter impartially.
- Who it is for:
- residents or members of community schemes with unresolved disputes
- How to act on it:
- Access the CSOS website, go to the Campaigns section, and click the 'Make a complaint' link to complete and submit a formal complaint form.
Residents or representatives of a new community scheme can register it through the Community Schemes Ombud Service (CSOS) by clicking the 'Register your Scheme' button on the website. This process ensures the scheme is officially recognized and compliant with national regulations.
- Who it is for:
- new community scheme managers and developers
- How to act on it:
- Visit the CSOS website, go to the Campaigns section, and click the 'Register your Scheme' button to begin the registration process.
Owners' associations or scheme managers must file annual returns with the Community Schemes Ombud Service (CSOS) to remain compliant. This involves submitting financial and administrative reports annually via the online portal.
- Who it is for:
- managers and administrators of registered community schemes
- How to act on it:
- Go to the CSOS website, navigate to the Campaigns section, and click the 'File Annual Returns' button to submit the required documents.
Community schemes can register with the Community Schemes Ombud Service (CSOS) by completing and submitting Form CS1. This is a statutory requirement under the CSOS Act. There is no fee for registration.
- Who it is for:
- community schemes in South Africa
- How to act on it:
- Complete and submit Form CS1 via email or hand delivery to a CSOS office
If a party disagrees with an adjudicator's decision on a legal matter, they may appeal to the High Court. Appeals are limited to questions of law and must be formally lodged in the High Court.
- Who it is for:
- parties affected by a CSOS adjudicator's order who wish to appeal on a question of law
- How to act on it:
- Lodge an appeal in the High Court based on a question of law arising from the adjudicator's order
Individuals or bodies involved in disputes within community schemes can seek resolution through CSOS via conciliation (R50) or adjudication (R100). The process is designed to be simpler, faster, and less costly than court litigation.
- Who it is for:
- individuals or bodies involved in disputes within community schemes
- How to act on it:
- Initiate the dispute resolution process by submitting relevant documentation and attending conciliation or adjudication proceedings
This document provides a framework for resolving disputes within community schemes. It outlines procedures for handling complaints and issuing adjudication orders, and is available for reference by anyone involved in a community scheme.
- Who it is for:
- owners, residents, management bodies, and other stakeholders in community schemes
- How to act on it:
- view or download the directive from the official website
This opportunity allows members or owners of community schemes to apply for a waiver of fees they are required to pay. The application must be submitted using Form CS3B and includes providing proof of financial hardship or other justifiable reasons for the request.
- Who it is for:
- members or owners of community schemes who need financial relief
- How to act on it:
- Download and complete Form CS3B, attach supporting documents, and submit it to the Community Schemes Ombud Service via post, email, or in person at their office
Stakeholders can access CSOS's strategic and performance planning documents to understand long-term goals and progress.
- Who it is for:
- government officials, community leaders, researchers, civil society
- How to act on it:
- Visit the CSOS website and access the Strategic Plans & Annual Performance Plans section
The public can view official guidelines issued by CSOS to clarify procedures and standards in community scheme governance.
- Who it is for:
- trustees, legal practitioners, community scheme managers
- How to act on it:
- Visit the CSOS website and access the Practice Directives section