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This form enables individuals to request access to records held by a community scheme under the Promotion of Access to Information Act (PAIA). It is used when someone wants to view documents related to a community scheme.
- Who it is for:
- any person seeking access to records held by a community scheme
- How to act on it:
- Download and complete PAIA Form 2 from the CSOS website and submit it as instructed
This form must be submitted when a community scheme intends to amend its rules. It serves as official notification to the CSOS of proposed changes.
- Who it is for:
- community scheme administrators or rule-making bodies
- How to act on it:
- Download and complete Form B1 from the CSOS website and submit it to the CSOS
This form requires community schemes to submit an annual return detailing their activities, finances, and governance status to the CSOS for monitoring and compliance purposes.
- Who it is for:
- representatives of community schemes required to file annual returns
- How to act on it:
- Download and complete Form CS2 from the CSOS website and submit it annually
This form allows individuals to apply for a waiver of fees when accessing records or using services provided by the CSOS, especially if they are financially disadvantaged.
- Who it is for:
- individuals who cannot afford fees for CSOS services
- How to act on it:
- Download and complete Form CS3A from the CSOS website and submit it with supporting documentation
This form is used to formally apply for a special or unanimous resolution in a community scheme, which may be required for significant changes to rules or governance.
- Who it is for:
- members or officials of a community scheme seeking to pass a major resolution
- How to act on it:
- Download and complete Form ST1 from the CSOS website and submit it to the relevant authority
This form allows individuals or entities to lodge a formal complaint against a community scheme or its management with the CSOS for review and possible intervention.
- Who it is for:
- residents, members, or others with grievances against a community scheme
- How to act on it:
- Download and complete the Complaints form from the CSOS website and submit it online or via post
This form is used to appeal a decision made regarding a PAIA request. It allows an applicant to challenge a denial of access or fee calculation within the community scheme’s internal process.
- Who it is for:
- individuals who have had a PAIA request denied or are dissatisfied with a fee determination
- How to act on it:
- Download and complete PAIA Form 4 from the CSOS website and submit it to the appropriate authority
Another form used to notify the CSOS of amendments to a community scheme’s rules, likely for different types or stages of change than Form B1.
- Who it is for:
- community scheme administrators or rule-making bodies
- How to act on it:
- Download and complete Form B from the CSOS website and submit it to the CSOS
This form is used to notify the CSOS of changes to the particulars of a community scheme, such as contact information or administrative details.
- Who it is for:
- administrators or representatives of a community scheme
- How to act on it:
- Download and complete Form CS1A from the CSOS website and submit it to update scheme details
This form is used to communicate the outcome of a PAIA request, including details on whether access was granted and any fees applicable. It may be used by the community scheme or CSOS in response to a PAIA request.
- Who it is for:
- community schemes or the CSOS responding to a PAIA request
- How to act on it:
- Download and complete PAIA Form 3 from the CSOS website and submit it as required
The public can view past adjudication orders related to parking disputes in community schemes. These are official decisions made by the Community Schemes Ombud Service.
- Who it is for:
- members of community schemes, legal professionals, researchers
- How to act on it:
- Navigate to the 'Adjudication Orders' section on the CSOS website
Submit a formal complaint to the Community Schemes Ombud Service regarding issues within community schemes, including mixed-use developments.
- Who it is for:
- residents, members of community schemes, homeowners' associations
- How to act on it:
- Use the 'Make a complaint' link on the CSOS website to submit a complaint