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PAIA Guide English

Official source

Source domain: visiteasterncape.co.za

Collected on 7 October 2026

Always confirm details on the official source before acting.

What this means

This document is a guide to using the Promotion of Access to Information Act 2 of 2000, as amended. It explains the constitutional and legal basis for access to information and lists processes including making a request, complaints to the Information Regulator and court applications. It does not state a closing date for these processes.

What this document offers

Read out of this document by Govermate's AI, in its own words. Each one quotes the line it came from — confirm on the official source before acting.

regulatory complaintOngoing

COMPLAINT TO THE INFORMATION REGULATOR

The guide identifies a complaint to the Information Regulator as a legal remedy available in relation to a decision or failure to act under PAIA.

Who it is for
PAIA requesters seeking a remedy
How to act on it
Use the guide's section on making a complaint to the Information Regulator.
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COMPLAINT TO THE INFORMATION REGULATOR
access-to-information requestOngoing

MAKING A REQUEST FOR A RECORD

A person can use the PAIA framework to request access to a record or information. The guide covers who may make a request, who may receive it, completing the form, fees, responses and related remedies.

Who it is for
Any person wishing to exercise a right under PAIA
How to act on it
Consult the guide's sections on making a request for a record, identifying the information officer, completing the form and paying any applicable fees.
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MAKING A REQUEST FOR A RECORD
court applicationOngoing

APPLICATION TO COURT

The guide identifies an application to court as a legal remedy available under PAIA.

Who it is for
PAIA requesters seeking a legal remedy
How to act on it
Use the guide's section on applying to court under the legal remedies available against a decision or failure to act.
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APPLICATION TO COURT

Who can apply

What matters before you act: the conditions this listing sets, as Govermate read them.

COMPLAINT TO THE INFORMATION REGULATOR

The document sets no condition.

MAKING A REQUEST FOR A RECORD

  • The requester must be a person who wishes to exercise a right contemplated in PAIA or the Protection of Personal Information Act, 2013.

APPLICATION TO COURT

The document sets no condition.

Facts

Places

Eastern Cape

Key Takeaways

  • Guide on how to use the Promotion of Access to Information Act 2 of 2000, as amended
  • PAIA promotes transparency and accountability in public and private bodies
  • The Information Regulator's section 10 guide obligation
  • Processes include making an information request, complaining to the Information Regulator and applying to court
  • Information Regulator
  • South African Human Rights Commission
  • Adv Pansy Tlakula