Official source
Source domain: westerncape.gov.za
Collected on 8 September 2026
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Online registration and tracking of rental housing complaints
Individuals can register and track the progress of their rental housing complaints through the Western Cape Government service application, updating details and monitoring case status without visiting a physical office.
Here, clients can register and track the progress of rental housing complaints, and update details online.
Places
City of Cape Town, Western Cape
Reference
https://www.westerncape.gov.za/article/self-service-helpdesk-speed-rental-housing-tribunal-dispute-resolution
Self-service helpdesk for Rental Housing Tribunal dispute resolution
Citizens can now use a self-service helpdesk at the Human Settlements walk-in centre in Cape Town to submit rental housing complaints directly, reducing wait times and administrative load. The service offers step-by-step guidance to ensure accurate submissions.
The Department of Infrastructure (DOI) launched the Rental Housing Tribunal (RHT) Self-help Service at its Human Settlements walk-in centre at 27 Wale Street, Cape Town in May 2024.
