Official source
Source domain: sars.gov.za
Collected on 8 September 2026
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Escalation of unresolved customs compliance queries to the Specialised Processing Team
Entities with unresolved issues concerning specialised SSM cases can escalate their query via a dedicated email mailbox if the case officer does not respond within the required timeframe.
The document's recorded date is 14 August 2026. Confirm on the official source.
Reference
https://www.sars.gov.za/contact-us/customs-resolution-process/logging-of-customs-and-excise-compliance-cluster-queries/
Closing Date
14 August 2026
Specialised Processing Team: [email protected] Escalations are typically responded to within 8 working hours.
Escalation of unresolved customs compliance queries to the National Targeting Operations Centre (NTOC)
Businesses or entities with unresolved customs compliance issues related to NTOC detentions or seizures can escalate their query via a dedicated email mailbox if the case officer fails to respond within the expected timeframe.
The document's recorded date is 14 August 2026. Confirm on the official source.
NTOC: [email protected] Escalations are typically responded to within 8 working hours.
Second-level escalation of unresolved customs compliance queries to C&
If the first escalation to NTOC or the Specialised Processing Team is not responded to within 8 working hours, the matter can be escalated further to C& for resolution.
The document's recorded date is 14 August 2026. Confirm on the official source.
Second Level of Escalation If your first escalation has not been responded to as outlined above, you can escalate the matter to C& [email protected] . Please allow 8 working hours for your email to be attended to.
