Official source
Source domain: sars.gov.za
Collected on 8 September 2026
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Submit queries about state warehouses (SWH)
You can send queries regarding releases and bookings of goods into and out of state warehouses by including 'SWH' followed by details in the subject line.
All queries for state warehouses (SWH), including releases and bookings of goods into and out of the SWH; subject line example: SWH + details of query
Places
Mpumalanga, Limpopo, Polokwane Local Municipality
Reference
https://www.sars.gov.za/contact-us/customs-resolution-process/logging-of-air-modality-queries/
Request supervision bookings (including EWPs and destructions under supervision)
You can book supervision services such as emergency warehouse placements (EWPs) or destructions under supervision by sending an email with 'supervision' in the subject line.
Supervision Bookings; subject line example: supervision (this includes all EWPs, destructions under supervision, etc)
Submit queries about ORTIA port operations
You can send external queries related to manual cases, Task Completion Unit, clothing-footwear-textile team, manifests, DA306, DA304, DA490, DA65, and de-groupings at ORTIA.
External queries specific to the port, including manual cases, Task Completion Unit, Clothing-Footwear-Textile Team, manifests, DA306, DA304, DA490, DA65, de-groupings, etc. ORTIA [email protected]
Book cargo examination or physical inspection at CTIA
You can book scanner or physical inspection appointments for system-generated or manual stops at CTIA by sending an email with 'book for exam' and the case number in the subject line.
Booking mailbox: [email protected] ; [email protected] ; [email protected] Booking for physical inspection; subject line example e.g.: book for exam + case number
Submit queries about CTIA port operations
You can send external queries regarding manifests, MCC cases, GENDECs, Cape Mail, and other CTIA-specific matters to the CTIA mailbox.
External queries specific to the port, including manifests, MCC cases, GENDECs, Cape Mail, etc. CTIA [email protected]
Submit manifests for flights
You can submit flight manifests by sending an email with 'manifest + details of flight' in the subject line.
Submission of manifests; subject line example: manifest + details of flight
Submit DA51 IAA applications for air modality cases
You can submit all DA51 IAA applications related to air modality through the designated mailbox. Include case details and ensure the subject line contains the relevant information.
Submission of all DA51 IAA applications for cases related to the Air Modality, as well as all queries relating to the respective cases CTIA [email protected]
Submit follow-up on DA51 already submitted
You can follow up on a previously submitted DA51 form by including the allocated reference number in the subject line when emailing the IAA mailbox.
Follow up on DA51 already submitted + reference number allocated
Submit an enquiry to the Air Modality Compliance Centre
You can send external queries related to declaration-based cases, TDN applications, ROO, and IAA matters to the Air Modality Compliance Centre mailbox. Ensure the subject line includes the case number or relevant details.
External queries specific to declaration-based cases for the Air Modality Compliance Centre, TDN Application, ROO Air Modality IAA Enquiries [email protected]
Submit queries about KSIA port operations
You can send external queries related to GENDECs, PAX enquiries, DA306, and other KSIA-specific matters to the KSIA mailbox.
External queries specific to the port, including GENDECs, PAX enquiries, DA306, etc. KSIA [email protected]
Submit supporting documents for manual detentions
You can send supporting documents for manual detentions by emailing the booking mailbox with 'supporting documents + case number' in the subject line.
Supporting documents for manual detentions; subject line example: supporting documents + case number
