THE APPOINTMENT OF A SERVICE PROVIDER TO SUPPLY SOFTWARE LICENCES, SUPPORT SERVICES, AND ENHANCE THE EXISTING GENESYS CLOUD-BASED CUSTOMER…
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RFP2026/05/NYDA - Appointment of a service provider to supply software licences, support services, and enhance the existing Genesys cloud-based customer service solution
The National Youth Development Agency invites bids to appoint a service provider that will supply software licences, provide support services and enhance its existing Genesys cloud-based customer service solution for head office contact centre personnel and receptionists across branches and districts. The bid is an open tender with a compulsory briefing session, and the tender document can be downloaded from the eTenders notice.
- Who it is for
- service providers able to supply cloud customer-service software licences, support and enhancement services
- How to act on it
- Download the 'Genesys Tender Document.pdf' from the eTenders notice, attend the compulsory briefing session on Microsoft Teams on 17 September 2026 at 10:00, and submit a bid before the closing time; direct enquiries to Mlungisi Brian at tenders@nyda.gov.za or 087-158-5718.
- Closes
- 7 October 2026
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THE APPOINTMENT OF A SERVICE PROVIDER TO SUPPLY SOFTWARE LICENCES, SUPPORT SERVICES, AND ENHANCE THE EXISTING GENESYS CLOUD-BASED CUSTOMER SERVICE SOLUTION FOR HEAD OFFICE CONTACT CENTRE PERSONNEL AND RECEPTIONISTS ACROSS BRANCHES AND DISTRICTS.
Compulsory briefing session for tender RFP2026/05/NYDA
A compulsory briefing session for this tender will be held online on Microsoft Teams on 17 September 2026 at 10:00. Attendance is compulsory for bidders.
- Who it is for
- bidders responding to tender RFP2026/05/NYDA
- How to act on it
- Join the Microsoft Teams online session on the stated date and time.
- Closes
- 7 October 2026
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"briefingSession":{"isSession":true,"compulsory":true,"date":"2026-09-17T10:00:00Z","venue":"Microsoft teams online"}
Facts
Reference
2026/05/NYDA
Parties
The agency
Target Type
IFB
Dates
Opening Date
4 September 2026
Closing Date
7 October 2026 (6d left)