Official source
Source domain: nersa.org.za
Collected on 1 September 2026
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Mediation in accordance with the Electricity Regulation Act, 2006
A voluntary, confidential process where a neutral mediator helps disputing parties reach a settlement on unresolved electricity-related complaints. The process is facilitated by a mediator appointed by NERSA.
The National Energy Regulator has in terms of section 30 of the Electricity Regulation Act made the Rules contained herein.
Reference
https://www.nersa.org.za/file/8242/AnnexureA-NERSARULESFORMEDIATIONANDARBITRATIONITOS30OFERA.pdf
Arbitration in accordance with the Electricity Regulation Act, 2006
A formal, binding process where an arbitrator appointed by NERSA adjudicates on unresolved electricity disputes after reviewing evidence. The decision of the arbitrator is legally binding on the parties involved.
The National Energy Regulator has in terms of section 30 of the Electricity Regulation Act made the Rules contained herein.
Mediation Proceedings
A voluntary, confidential, and neutral process facilitated by a mediator appointed by NERSA to help parties resolve an unresolved electricity-related dispute through negotiation and settlement.
6 Referral of a Dispute to the Regulator for Mediation
Arbitration Proceedings
A formal, binding dispute resolution process where an arbitrator appointed by NERSA considers evidence and makes a decision on an electricity-related dispute that remains unresolved after mediation or cannot be resolved otherwise.
13 Request for Arbitration
