CUSTOMER CARE NOTICE

What this means

This is a public notice from the Makana Local Municipality announcing the launch of a centralised Customer Care Service. The service allows residents to report complaints and service delivery issues, receive a reference number for tracking, and follow up until resolution. It aims to improve service delivery, accountability, and community engagement. The service is ongoing and accessible in person at Town Hall or via phone and WhatsApp.

What this document offers

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complaint and service incident reporting systemOngoing

Customer Care Service for Reporting Complaints and Service Delivery Incidents

Residents can report any complaint or service delivery issue through the new centralised Customer Care Service. Each report will receive a reference number for tracking until resolution. The service is available in person at the Town Hall or by contacting the Customer Care team via phone or WhatsApp.

Who it is for: residents of Makana Local Municipality
How to act on it: Visit the Customer Care Office at Town Hall or contact the Customer Care team via landline or WhatsApp

The document's recorded date is 13 August 2026. Confirm on the official source.

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Facts

Reference

https://www.makana.gov.za/customer-care-notice/

Key Takeaways

Makana Local Municipality
Customer Care Service
046 603 6134
081 032 0728
Town Hall
2026-08-13
Makana Local Municipality
Siliziwe Mahambehlala
Makana Municipality Communications Office
Town Hall