Official source
Source domain: dbsa.org
Collected on 8 August 2026
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Access to the DBSA Independent Grievance Redress Mechanism (IGRM) for unresolved project-related complaints
Project-affected parties who have not received an adequate response from their project's grievance mechanism can escalate their concerns to the DBSA's Independent Grievance Redress Mechanism. They must first bring their concerns directly to the DBSA and allow a reasonable time for response before proceeding through the formal process.
Reference
https://www.dbsa.org/index.php/about-us/igrm/management-complaints-how-we-handle-complaints
After bringing their concerns directly to the DBSA's attention and giving DBSA IGRM a reasonable opportunity to respond as per stipulated guidelines, project-affected parties may follow the procedures outlined on the DBSA website http://www.dbsa.org/EN/InvestorRelations/Pages/Sustainability.aspx.
