DocumentOngoingNotice

Management Complaints Information Required Complaintgrievance

Development Bank of Southern AfricaRef: https://www.dbsa.org/index.php/about-us/igrm/management-complaints-information-required-complaintgrievance

Official source

Source domain: dbsa.org

Collected on 8 August 2026

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What this means

This document outlines the mandatory information required to file a complaint with the Independent Grievance Redress Mechanism (IGRM) of the Development Bank of Southern Africa (DBSA). It specifies that all complaints must include the complainant’s contact details, project information, nature of the adverse impact, desired outcome, and a confidentiality request. If filed on behalf of someone else, authorization must be provided. The process is ongoing and open to any individual or entity affected by DBSA-funded projects.

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formal complaint submissionOngoing

Submit a Complaint to the Independent Grievance Redress Mechanism (IGRM)

Individuals or entities who believe they have suffered adverse impacts from a project or programme funded by the Development Bank of Southern Africa can submit a formal complaint through the IGRM. The complaint must include personal contact details, project information, description of the impact, desired outcome, and whether confidentiality is requested. Supporting documents may also be included.

Who it is for: aggrieved parties or their representatives affected by DBSA-funded projects
How to act on it: Submit a written grievance to the IGRM Secretariat with required personal and project details, authorization proof if applicable, and supporting evidence

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Facts

Reference

https://www.dbsa.org/index.php/about-us/igrm/management-complaints-information-required-complaintgrievance

Key Takeaways

IGRM
complaint
contact information
authorization
confidentiality
project adverse impact
ongoing
https://www.dbsa.org/index.php/about-us/igrm/management-complaints-information-required-complaintgrievance
Development Bank of Southern Africa
Independent Grievance Redress Mechanism (IGRM)
IGRM Chairperson
IGRM Secretariat