DocumentOngoingPolicy

Mandate Igrm Problem Solving

Development Bank of Southern AfricaRef: https://www.dbsa.org/index.php/about-us/igrm/mandate-igrm-problem-solving

Official source

Source domain: dbsa.org

Collected on 8 August 2026

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What this means

This document outlines the mandate of the Independent Grievance Redress Mechanism (IGRM) within the Development Bank of Southern Africa (DBSA), specifically focusing on its problem-solving (mediation) function. The IGRM facilitates voluntary mediation to resolve grievances related to development projects by restoring dialogue and helping parties find mutually acceptable solutions without assigning blame. Participation is open to affected persons, project owners, Bank representatives, and other interested parties, and the process is ongoing as long as parties agree to engage.

What this document offers

Read out of this document by Govermate's AI, in its own words. Each one quotes the line it came from — confirm on the official source before acting.

mediation serviceOngoing

Problem-Solving Mediation

A voluntary process offered by the IGRM to help resolve grievances related to development projects by restoring dialogue and finding mutually satisfactory solutions without assigning blame. It involves participation from affected persons, project owners, Bank representatives, and other interested parties.

Who it is for: affected persons, project owners or promoters, Bank representatives, and other interested persons in complaints about projects
How to act on it: Voluntary participation in mediation initiated by the IGRM Chairperson after agreement from all parties involved.

Show the line this came from

Problem solving is a voluntary process and will be used by the IGRM Committee only with the agreement of the AP and other parties.

Facts

Reference

https://www.dbsa.org/index.php/about-us/igrm/mandate-igrm-problem-solving

Key Takeaways

IGRM
problem-solving
mediation
voluntary process
affected persons
project owners
Bank representatives
one year timeline
written notification
participatory approach
Development Bank of Southern Africa
Independent Grievance Redress Mechanism (IGRM)
The Chairperson of the IGRM