Official source
Source domain: dainferncollege.co.za
Collected on 6 August 2026
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What this means
This document is Dainfern College's updated Complaints Procedure Policy, outlining a structured process for parents and students to raise concerns. It emphasizes open communication, confidentiality, and escalation through teaching staff, department heads, or the Executive Committee, while prohibiting anonymous or abusive complaints. The policy states that unresolved or persistent complaints may lead to a recommendation for the student to transfer to another school. The policy was last updated on 4 July 2018.
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complaints processOngoing
Dainfern College Complaints Policy & Procedures
Parents can raise concerns or complaints with the College about matters affecting their children or the College. Complaints may be verbal or written, with unresolved complaints escalated through the relevant school staff and, where appropriate, the College Executive Committee.
- Who it is for
- Parents of Dainfern College pupils
- How to act on it
- Approach the child’s teacher or coach first. If the matter is not resolved, approach the relevant Head of Grade, Head of Department or Deputy Principal; personal, strategic or College-wide issues may be taken to a member of the College Executive Committee. Complaints may be verbal or in writing, but a verbal complaint requires an appointment with the relevant person.
Show the line this came from
Complaints can be verbal or in writing. However, if a parent wishes to raise a complaint verbally, we require them to make an appointment to see the relevant person.
Facts
Places
Gauteng
Key Takeaways
- 4 July 2018
- Dainfern College
- complaints procedure
- parent-pupil-school relationship
- confidentiality
- anonymous complaints disregarded
- intractable complaints
- transfer to another school
- notice periods applicable
- Dainfern College
- Principal
- Head of Grade
- Head of Department
- Deputy Principal
- College Executive Committee
- parents
- pupils