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03 - Kredietbeheer__Skuldinvorderingsbeleid Mei 2018

Bergrivier Local MunicipalityRef: http://www.bergmun.org.za/sites/default/files/documents/03%20-%20Kredietbeheer__Skuldinvorderingsbeleid%20Mei%202018_5.pdf

Official source

Source domain: bergmun.org.za

Collected on 5 August 2026

Always confirm details on the official source before acting.

What this means

This document is the Bergrivier Municipality’s “Kredietbeheer & Skuldinvorderingsbeleid” (Credit Control & Debt Collection Policy), dated May 2018. It sets out how the municipality must manage and collect municipal service and property tax debts, including customer care and governance processes, communication methods, metering and billing practices, and procedures for account queries, appeals, and service disconnection for non-payment. It also defines key terms and establishes timeframes and payment requirements related to meter readings and disputes.

What this document offers

Read out of this document by Govermate's AI, in its own words. Each one quotes the line it came from — confirm on the official source before acting.

financial aid applicationOngoing

Registration as a financially needy household

Households that are financially disadvantaged may apply to be registered as such to qualify for financial assistance with municipal service payments. This includes submitting proof of income and other relevant documents.

Who it is for: households facing financial hardship
How to act on it: Submit an application for registration as a needy household to the municipality.

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22. Aansoek om registrasie

account dispute processOngoing

Request for account revision

If a household disputes their municipal account, they may formally request a revision of the account. The municipality will investigate within one month and provide findings.

Who it is for: households or individuals with disputed municipal accounts
How to act on it: Submit a formal request for account revision to the Director: Financial Services.

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2.4 Navrae, appèlle en diensklagtes

Facts

Reference

http://www.bergmun.org.za/sites/default/files/documents/03%20-%20Kredietbeheer__Skuldinvorderingsbeleid%20Mei%202018_5.pdf

Parties

It sets out how the municipality

Key Takeaways

Organisation: Bergrivier Munisipaliteit (Bergrivier Municipality)
Document title: Kredietbeheer & Skuldinvorderingsbeleid (Credit Control & Debt Collection Policy)
Legislative basis: Article 96 of the Local Government: Municipal Systems Act, 2000 (Wet 32 van 2000)
Meter reading frequency: meters read as far as possible at intervals of one month
Account dispute process: request for account revision; investigation within one month
Appeal deadline: appeal to Municipal Manager within 21 days after the appellant becomes aware of the finding
Interim payment rule during disputes: pay average of preceding three months (or a Director: Financial Services estimate if no history)
Non-payment consequence: electricity and/or water supply may be disconnected if the interim/required amount is not paid by the due date
Special meter reading: available against payment of a prescribed tariff
Bergrivier Munisipaliteit (Bergrivier Municipality)
Munisipale Raad van die Munisipaliteit Bergrivier (Municipal Council)
Direkteur: Finansiële Dienste (Director: Financial Services)
Munisipale Bestuurder (Municipal Manager)
Wet op Plaaslike Regering: Munisipale Stelsels, 2000 (Wet 32 van 2000)
Wet op Plaaslike Regering: Munisipale Strukture Wet No 117 van 1998
Wet op Deeltitels, 1986 (Wet No 95 van 1986)
Opmetingswet, 1927 (Wet no 9 van 1927)
Registrasie van Aktes Wet, 1937 (Wet no 47 van 1937)