Official source
Source domain: kznhealth.gov.za
Collected on 5 August 2026
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Suggestion box and open-door patient feedback
Patients can raise concerns about the service they receive through a suggestion box or the health facility's open-door policy, where queries are listened to and answered.
Each and every health facility has a compliment mechanism and suggestion box available for patients to raise their concerns about the service offered to them an “open-door” policy to listen and answer all queries promptly.
Places
KwaZulu-Natal, Newcastle Local Municipality
Reference
https://www.kznhealth.gov.za/district-offices/amajuba-district-office/
Health services
Amajuba Health District makes health services available to the district population through facilities operating at different levels of care and using a Primary Health Care approach.
The district, through the District Health System (DHS), provides health services to the population using the Primary Health Care (PHC) approach.
Patient concerns and service queries
Patients can raise concerns about the services they receive through mechanisms and suggestion boxes at health facilities, or use the facilities' open-door policy to seek answers to queries.
Each and every health facility has a compliment mechanism and suggestion box available for patients to raise their concerns about the service offered to them an “open-door” policy to listen and answer all queries promptly.
