DocumentClosedpublication

Communique 125 – Customer Web Portal Upgrade

SASRIARef: https://www.sasria.co.za/wp-content/uploads/2026/07/Communique-125-_-Customer-Web-Portal-Upgrade.pdf

Official source

Source domain: sasria.co.za

Collected on 1 August 2026

Always confirm details on the official source before acting.

Our copy (archived 1 August 2026)Official source

What this means

This document is a Sasria SOC Ltd customer communiqué (Communique 125) announcing an upgrade to its Customer Web Portal (CWP). The upgraded portal will go live on 5 August 2026, and existing users must reregister to use the current platform. It also warns of temporary downtime starting on 31 July 2026 during the migration period and provides support contacts for issues after migration.

What this document offers

Read out of this document by Govermate's AI, in its own words. Each one quotes the line it came from — confirm on the official source before acting.

support contact for portal migration issuesOngoing

Get support for issues after migration (CWP Support Team)

If you experience any issues or require assistance following the migration, you can contact the CWP Support Team. System support is provided by the IT Service Desk and Underwriting support via the emails listed.

Who it is for: broker and agent partners needing assistance following migration
How to act on it: Contact the CWP Support Team by email: IT Service Desk (ITsupport@sasria.co.za) or Underwriting support (Contact_underwriting@sasria.co.za).

Show the line this came from

Should you experience any issues or require assistance following the migration, please contact the CWP Support Team. System support: IT Service Desk, ITsupport@sasria.co.za or Underwriting support: Contact_underwriting@sasria.co.za.

access to an online customer portal

Use the upgraded Customer Web Portal (CWP) after it goes live

SASRIA’s upgraded Customer Web Portal (CWP) will go live on 5 August 2026. Brokers and agents will use the portal to access key services and manage their business, but existing users must reregister to use the current platform.

Who it is for: broker and agent partners (existing and new CWP users)
How to act on it: Reregister to use the current platform as part of the transition to the upgraded portal; then use the CWP once it goes live.

Show the line this came from

We are pleased to advise that Sasria's upgraded Customer Web Portal (CWP) will officially go live on 5 August 2026.

re-registration requirement for portal access

Reregister to continue using the Customer Web Portal during the upgrade transition

During the transition to the upgraded portal, existing users are required to reregister to use the current platform.

Who it is for: all existing CWP users
How to act on it: Reregister to use the current platform as part of the transition to the upgraded portal.

Show the line this came from

As part of this transition to the upgraded portal, all existing users will be required to reregister to use the current platform.

Facts

Reference

https://www.sasria.co.za/wp-content/uploads/2026/07/Communique-125-_-Customer-Web-Portal-Upgrade.pdf

Key Takeaways

Communique number: 125
Subject: Customer Web Portal (CWP) upgrade
Go-live date: 5 August 2026
Existing users must reregister to use the current platform
Temporary downtime during migration starting: 31 July 2026
Support contacts: IT Service Desk (ITsupport@sasria.co.za) and Underwriting support (Contact_underwriting@sasria.co.za)
Signed by: Themba Sibiya, Executive Manager Strategy and Underwriting
Sasria SOC Ltd
Themba Sibiya
CWP Support Team
IT Service Desk
Underwriting support

Dates

Closing Date

31 July 2026