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Communique 125 – Customer Web Portal Upgrade

SOUTH AFRICAN SPECIAL RISKS INSURANCE ASSOCIATION (Sasria Soc Ltd)Ref: https://sasria.co.za/wp-content/uploads/2026/07/Communique-125-_-Customer-Web-Portal-Upgrade.pdf

Official source

Source domain: sasria.co.za

Collected on 1 August 2026

Always confirm details on the official source before acting.

Our copy (archived 1 August 2026)Official source

What this means

This document is a Sasria SOC Ltd customer communiqué (Communique 125) announcing an upgrade to its Customer Web Portal (CWP). The upgraded portal will go live on 5 August 2026, and existing users must reregister to use the current platform. It also warns of temporary downtime starting on 31 July 2026 (the date of the communiqué) during the migration period, and provides support contacts for issues after migration.

What this document offers

Read out of this document by Govermate's AI, in its own words. Each one quotes the line it came from — confirm on the official source before acting.

support contactOngoing

Post-migration support for CWP issues

After migration, if you experience issues or require assistance, contact the CWP Support Team via the IT Service Desk email for system support or the underwriting support email.

Who it is for: users who experience issues or require assistance following the migration
How to act on it: Contact the CWP Support Team using the provided system support (IT Service Desk) email or underwriting support email.

Show the line this came from

Should you experience any issues or require assistance following the migration, please contact the CWP Support Team. System support: IT Service Desk, ITsupport@sasria.co.za or Underwriting support: Contact_underwriting@sasria.co.za.

service downtime notice

Temporary downtime during CWP migration

Sasria warned that during the migration period the Customer Web Portal will experience temporary downtime starting today (31 July 2026).

Who it is for: users of the Sasria Customer Web Portal during migration
How to act on it: Plan around the temporary downtime starting today during the migration period.

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Please note that during the migration period, the portal will experience temporary downtime starting today.

online portal access

Upgraded Sasria Customer Web Portal (CWP)

Sasria’s upgraded Customer Web Portal (CWP) will go live on 5 August 2026. Brokers and agents use the portal to access key services and manage their business with Sasria, and existing users must reregister to use the current platform.

Who it is for: broker and agent partners (existing CWP users)
How to act on it: Use the Sasria Customer Web Portal after it goes live; existing users must reregister to use the current platform.

Show the line this came from

We are pleased to advise that Sasria's upgraded Customer Web Portal (CWP) will officially go live on 5 August 2026.

Facts

Reference

https://sasria.co.za/wp-content/uploads/2026/07/Communique-125-_-Customer-Web-Portal-Upgrade.pdf

Key Takeaways

Sasria Customer Web Portal (CWP) upgrade announced
Upgraded CWP goes live: 5 August 2026
Existing users must reregister to use the current platform
Temporary portal downtime starts: 31 July 2026 (today, during migration)
Support contacts after migration: IT Service Desk ITsupport@sasria.co.za
Underwriting support: Contact_underwriting@sasria.co.za
Signed/issued by: Themba Sibiya, Executive Manager Strategy and Underwriting
Sasria SOC Ltd
Themba Sibiya
CWP Support Team
IT Service Desk
Underwriting support

Dates

Closing Date

31 July 2026