Official source
Source domain: swartland.org.za
Collected on 31 July 2026
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Escalate a complaint to Senior Manager Retail Operations in the Western Cape
If your complaint has not been resolved to your satisfaction after contacting the Customer Relations Manager, you can escalate it further to Trish Da Silva, Senior Manager Retail Operations, by emailing her at Escalate2ExecWC@eskom.co.za.
SENIOR MANAGER RETAIL OPERATIONS Trish Da Silva Email: Escalate2ExecWC@eskom.co.za
Places
Western Cape
Reference
https://www.swartland.org.za/assets/municipal-services/How-to-contact-Eskom-in-the-Western-Cape%20(1)%203%20(1).pdf
Escalate an unresolved complaint to Customer Relations Management in the Western Cape
If your electricity query or fault has not been resolved within 48 hours after contacting Eskom through the listed channels, you can escalate it directly to the Customer Relations Manager for the Western Cape. You must include your reference number and contact the manager during weekdays.
If your query/fault has not been attended to within 48 hours, please direct your complaint to the responsible Customer Relations Manager during weekdays. Please provide your reference number.
Contact Eskom Customer Relations via email in the Western Cape
You can send an email to Eskom's Western Cape Customer Relations team for assistance with any electricity-related issue. This is the first step before escalating if the problem remains unresolved.
CustomerRelationsWC@eskom.co.za
Contact Eskom Customer Relations Officers in the Western Cape via cell phone
You can reach out to specific Eskom Customer Relations Officers in the Western Cape by calling their provided mobile numbers for assistance with electricity issues.
Lizette Schulze Cell: 068 209 6532 Faniswa Sonjica Cell: 072 223 1675 Xhanti Jacobs Cell: 061 409 2095
Contact General Manager Mbulelo Yedwa for escalated issues in the Western Cape
For serious or unresolved matters, you may contact Mbulelo Yedwa, General Manager for the Western Cape, via email at GMWCape@eskom.co.za.
GENERAL MANAGER Mbulelo Yedwa Email: GMWCape@eskom.co.za
