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APPROVED CREDIT CONTROL AND DEBT COLLECTION POLICY 2025-2026

Phokwane Local MunicipalityRef: http://www.phokwane.gov.za/Documents/APPROVED%20CREDIT%20CONTROL%20AND%20DEBT%20COLLECTION%20POLICY%202025-2026.pdf

Official source

Source domain: phokwane.gov.za

Collected on 28 July 2026

Always confirm details on the official source before acting.

Our copy (archived 28 July 2026)Official source

What this means

This document is the “Approved Customer Care, Credit Control and Debt Collection Model Policy 2025/26” for Phokwane Local Municipality. It sets out the legislative basis (mainly the Municipal Systems Act and related finance/water legislation) and states that the municipal Council approves a credit control and debt collection policy to collect all money due and payable. The policy defines key terms and outlines its purpose and underlying principles, including customer relations, accurate billing, mechanisms for queries/disputes/appeals, and procedures for credit control and debt collection (including indigent support and interest on arrears, where applicable).

Facts

Reference

http://www.phokwane.gov.za/Documents/APPROVED%20CREDIT%20CONTROL%20AND%20DEBT%20COLLECTION%20POLICY%202025-2026.pdf

Key Takeaways

Organisation: Phokwane Local Municipality
Document title: Approved Customer Care, Credit Control and Debt Collection Model Policy 2025/26
Legislative basis: Constitution s229(1); Municipal Systems Act s4(1)(c), s5(1)(g), s5(2)(b), s95, s96, s97, s98, s100, s102; MFMA s62(1)(f); Water Services Act s21(2)
Council approval: Council makes and approves the Credit Control and Debt Collection Policy in terms of Constitution s156 and Municipal Systems Act ss11 and 96
Policy purpose: framework for credit control/debt collection and enforcement of payment of all municipal amounts due
Key policy elements required by law: credit control procedures, debt collection procedures, indigent debtor support, interest on arrears, extension of time, termination/restriction of services for arrears, handling illegal consumption/damage
Definitions include: arrears, debtor, due date, billing date, flow limiter/restrictor, indigent support programme, consolidated account, revenue clearance certificate
Phokwane Local Municipality
Municipal Council of Phokwane Local Municipality
Municipal Manager / City Manager
Local Government: Municipal Systems Act, 2000
Local Government: Municipal Finance Management Act, 2003
Water Services Act, 1997
Local Government: Municipal Property Rates Act, 2004
Constitution of the Republic of South Africa