Official source
Source domain: sanews.gov.za
Collected on 28 July 2026
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Assisted filing at SARS branches
Taxpayers who need help with filing can still visit a SARS branch for assisted filing, although they are encouraged to switch to electronic submission.
Taxpayers will still be able to visit a SARS branch if they need an assisted filing experience. However, they are encouraged to migrate to electronic submission.
Reference
https://www.sanews.gov.za/south-africa/sars-goes-paperless-2018-tax-season
Electronic filing of income tax returns via eFiling
Taxpayers can file their income tax returns electronically using the SARS eFiling platform. This includes submitting supporting documents up to 5 MB in size. Assistance is available through Help-You-eFile and the SARS Contact Centre.
The transactions, together with the filing of income tax returns, payments and the uploading of supporting documents, can all be done electronically on eFiling with the support of Help-You-eFile and the contact centre if taxpayers get stuck.
Contact SARS via contact centre for tax queries
Taxpayers can call the SARS Contact Centre at 0800 00 7277 for assistance with eFiling, tax returns, payments, or any other tax-related issues.
There are also email addresses available on the SARS website for taxpayers to interact with SARS, as well as the SARS Contact Centre at 0800 00 7277.
Use of Help-You-eFile for guided tax filing
Taxpayers can access the Help-You-eFile tool on the eFiling platform to guide them step-by-step through completing their tax forms, especially useful for those unfamiliar with electronic filing.
The transactions, together with the filing of income tax returns, payments and the uploading of supporting documents, can all be done electronically on eFiling with the support of Help-You-eFile and the contact centre if taxpayers get stuck.
