Official source
Source domain: karoohoogland.gov.za
Collected on 16 July 2026
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PASSWORD RESET PROCEDURE
A user can request a password reset through ICT or the head department. The password is reset to the system default, and the user must change it at first logon according to the password standards.
The document's recorded date is 30 June 2023. Confirm on the official source.
Password reset request must be forwarded to ICT or head department by user.
Reference
https://www.karoohoogland.gov.za/wp-content/uploads/2025/04/KHM-2023-2024-User-Account-Management-Policy.pdf
Parties
Applies to personnel with computer accounts requiring passwords on the municipality
Closing Date
30 June 2023
REVIEW OF USER ACCESS RIGHTS
User access rights are reviewed to control access to data and information services, annually for all users and after promotions, demotions, terminations or transfers between divisions.
The document's recorded date is 30 June 2023. Confirm on the official source.
User’s access rights should be reviewed as follows: • Annually- all users
CHANGE/MODIFICATION
Municipal users can have their access changed when their job roles, responsibilities or transfers within the municipality change, using the required access form and ICT ticket process.
The document's recorded date is 30 June 2023. Confirm on the official source.
Changes in user status include changes of job roles, responsibilities and transfers within the municipality. Procedure as follows:
USER DEREGISTRATION
Access rights can be removed when a user leaves the municipality. HR must notify IT, the user completes the removal form, and ICT processes and closes the ticket.
The document's recorded date is 30 June 2023. Confirm on the official source.
Access rights of users who have left the company should immediately be removed, procedure in place:
