Official source
Source domain: karoohoogland.gov.za
Collected on 16 July 2026
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Write-off of interest and qualifying new arrears for approved indigent consumers
After a household is approved for registration as an indigent household consumer, interest on the arrear amount may be considered for write-off. New arrears accumulated while registered as indigent, beyond the indigent allowance for free basic services, can also qualify for write-off.
The document's recorded date is 1 July 2024. Confirm on the official source.
Reference
https://www.karoohoogland.gov.za/wp-content/uploads/2025/04/KHM-2024-2025-Writte-Off-Policy.pdf
Closing Date
1 July 2024
Upon approval for registration as an indigent household consumer, the debtor’s interest on the arrear amount will be considered for write-off.
Writing off irrecoverable debt
Customers or groups of customers whose municipal debt is irrecoverable or who are unable to pay for services may have their bad debt considered for write-off, subject to recovery efforts, committee recommendation and Council approval.
The document's recorded date is 1 July 2024. Confirm on the official source.
Where Council deems that a customer or groups of customers are unable to pay for services rendered.
