Official source
Source domain: karoohoogland.gov.za
Collected on 16 July 2026
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Appeal regarding municipal customer care, credit control or debt collection
Customers may make a reasonable appeal and are entitled to an efficient, effective and reasonable response without disadvantage while the appeal is being processed.
1.6 The customer is entitled to an efficient, effective and reasonable response to appeals, and should suffer no disadvantage during the processing of a reasonable appeal.
Reference
https://www.karoohoogland.gov.za/wp-content/uploads/2025/04/KHM-2024-2025-Customer-Care-Credit-Control-and-Debt-Collection-Policy-Vol.-2.pdf
Parties
It also describes council
Reasonable access to pay points and reliable payment methods
Municipal customers can pay for municipal services through reasonably accessible pay points and a variety of reliable payment methods.
1.5 The customer is entitled to reasonable access to pay points and to a variety of reliable payment methods.
