Whatsapp Image 2026 07 04 At 17 50 26
Official source
Source domain: johannesburgwater.co.za
Collected on 13 July 2026
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Guide to view your municipal statement online
You can access a guide on how to view your municipal statement online via the 'Guide to view your municipal statement online' link.
- Who it is for
- customers who want to view their municipal statement online
- How to act on it
- Select 'Learn More' for 'Guide to view your municipal statement online' on the Johannesburg Water website.
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Guide to view your municipal statement online Learn More
Daily water supply system status update
You can access a daily update on the water supply system status via the 'Daily water supply system status update' link.
- Who it is for
- members of the public who want to check daily water supply system status
- How to act on it
- Use the 'Learn More' link for 'Daily water supply system status update' on the Johannesburg Water website.
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Learn More Daily water supply system status update
Customer Fault Logging (log water-related incidents by email)
You can log water-related incidents by emailing fault@jwater.co.za, which the page instructs you to use for water-related incidents only.
- Who it is for
- members of the public who need to report water-related incidents
- How to act on it
- Email fault@jwater.co.za with the water-related incident details.
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Email: fault@jwater.co.za Please use the fault@jwater.co.za for logging water related incidents only
COJ EXPANDED SOCIAL PACKAGE FOR CUSTOMERS WITH PREPAID WATER METERS
You can access information for the COJ Expanded Social Package for customers with prepaid water meters via the 'Learn More' link.
- Who it is for
- customers with prepaid water meters
- How to act on it
- Select 'Learn More' for 'COJ EXPANDED SOCIAL PACKAGE FOR CUSTOMERS WITH PREPAID WATER METERS' on the Johannesburg Water website.
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COJ EXPANDED SOCIAL PACKAGE FOR CUSTOMERS WITH PREPAID WATER METERS Learn More
Call Centre (contact by phone)
You can contact the Johannesburg Water call centre using the phone numbers listed on the page.
- Who it is for
- members of the public needing assistance from Johannesburg Water
- How to act on it
- Call the call centre numbers listed on the Johannesburg Water website.
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Call Centre +27 (0) 10 061 4470 / +27 (0) 86 056 2874
Tip-offs Anonymous (report anonymously)
You can submit anonymous tip-offs using the anonymous tip-offs number shown on the page.
- Who it is for
- members of the public who want to report tip-offs anonymously
- How to act on it
- Call the Tip-offs Anonymous number listed on the Johannesburg Water website.
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Tip-offs Anonymous +27 (0) 80 000 2587
Credit Control Process (Download Now)
You can download information/documentation for the 'Credit Control Process' from the Johannesburg Water website.
- Who it is for
- customers or members of the public who need the credit control process information
- How to act on it
- Select 'Credit Control Process' and use 'Download Now!' to download the document from the Johannesburg Water website.
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Credit Control Process Download Now! Download Document Below
Facts
Places
City of Johannesburg, Gauteng
Reference
https://www.johannesburgwater.co.za/whatsapp-image-2026-07-04-at-17-50-26/
Key Takeaways
- Johannesburg Water (City of Johannesburg) website page text
- Mentions prepaid water meters and an “Expanded Social Package”
- Includes contact details: fault@jwater.co.za and reception/phone numbers
- Shows sections for tenders/RFQs and media/customer notices but no specific document content
- City of Johannesburg
- Johannesburg Water SOC Ltd
- Rand Water
- DWS
- Water Research Commission
- SALGA
- Joren Digital