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Official source
Source domain: johannesburgwater.co.za
Collected on 13 July 2026
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What this document offers
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Guide to view your municipal statement online
You can download or access a guide explaining how to view your municipal statement online.
- Who it is for
- customers who need help viewing their municipal statement online
- How to act on it
- Use the “Guide to view your municipal statement online” link.
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Guide to view your municipal statement online Learn More
Daily water supply system status update
You can access a daily update on the water supply system status.
- Who it is for
- members of the public who want water supply system status updates
- How to act on it
- Use the page link labelled “Daily water supply system status update”.
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Daily water supply system status update
Customer Fault Logging (log water-related incidents)
You can log water-related incidents by using the fault email address provided for water-related incidents.
- Who it is for
- members of the public who need to report water-related incidents
- How to act on it
- Email fault@jwater.co.za for logging water related incidents only.
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Customer Fault Logging Stay up-to-date A water and sanitation utility that cares. Supply Chain Media Know Your Systems Prepaid Water Vending Points ADDRESS Turbine Hall 65 Ntemi Piliso Street Newtown Johannesburg Quick Links Pay bill online Get In Touch Reception: +2 7 (0 ) 10 061 4450 Email: fault@jwater.co.za Please use the fault@jwater.co.za for logging water related incidents only
COJ EXPANDED SOCIAL PACKAGE FOR CUSTOMERS WITH PREPAID WATER METERS
You can access information about the City of Johannesburg expanded social package for customers with prepaid water meters.
- Who it is for
- customers with prepaid water meters
- How to act on it
- Use the “COJ EXPANDED SOCIAL PACKAGE FOR CUSTOMERS WITH PREPAID WATER METERS” link.
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COJ EXPANDED SOCIAL PACKAGE FOR CUSTOMERS WITH PREPAID WATER METERS Learn More
Credit Control Process (Download Now!)
You can download the “Credit Control Process” document.
- Who it is for
- customers or members of the public who want the credit control process information
- How to act on it
- Use the “Download Now!” link for “Credit Control Process”.
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Credit Control Process Download Now!
Facts
Places
City of Johannesburg, Gauteng
Reference
https://www.johannesburgwater.co.za/whatsapp-image-2026-07-08-at-19-03-54/
Key Takeaways
- Organisation: Johannesburg Water SOC Ltd (City of Johannesburg)
- Website sections mentioned: Active Leak Detection Programme, Pipe Replacement Programme, Expanded Social Package, Metering/Meter Reading, Credit Management, Supply Chain Tenders, Customer Fault Logging
- Contact email for water-related incidents: fault@jwater.co.za
- Physical address: Turbine Hall, 65 Ntemi Piliso Street, Newtown, Johannesburg
- Phone numbers listed: +27 (0) 10 061 4450; +27 (0) 10 061 4470 / +27 (0) 86 056 2874; tip-offs anonymous +27 (0) 80 000 2587
- City of Johannesburg
- Johannesburg Water SOC Ltd
- Rand Water
- DWS
- Water Research Commission
- SALGA
- Joren Digital