Official source
Source domain: tourism.gov.za
Collected on 13 July 2026
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Obtaining information on registered tour operators and guides
Tourists can find details of registered tourist guides and operators by contacting Provincial Tourism Offices, ensuring they use licensed and safe services.
Use registered guides and operators: It is safe to travel throughout the country; however, certain areas would be best explored through the services of a registered Tour Operator or Tourist Guide. Details of registered tourist guides can be found at the various Provincial Tourism Offices.
Reference
https://www.tourism.gov.za/Documents/2017%20Tourism%20Safety%20Pamphlet.pdf
Contacting emergency services during travel
Tourists can access emergency assistance from police, ambulance, fire, and weather services using the contact numbers provided in the pamphlet.
Police (SAPS) 10111 Police (from a cell phone) 112 Ambulance/ Fire 10177 South African Weather Service 012 367 6000
Access to reliable travel information via Visitor Information Centres
Tourists can obtain accurate and up-to-date information about destinations, activities, and local customs by visiting Visitor Information Centres located throughout South Africa.
Get reliable information: To enhance your travel experience, details of where to go and things to do can be obtained at the various local Visitors Information Centres located throughout the country.
Reporting tourism safety concerns or complaints
Tourists can report safety issues, unethical practices, or complaints related to tourism through designated email addresses provided by the Department of Tourism and partner organisations.
Tourists complaints: complaints@tourism.gov.za Tourist Safety Initiative: info@tourismsafety.co.za Responsible Tourism: ethics@world-tourism.org
