Guide to book an appointment at a SARS branch
Official source
Source domain: sars.gov.za
Collected on 27 June 2026
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Appointment via SMS to 47277 (iSARS)
If you do not have internet access, you can send an SMS to 47277 (iSARS) with the format 'BOOKING [ID or passport number]' to request a SARS official to call you back and book an appointment. This service is only available to taxpayers registered for Personal Income Tax (PIT).
- Who it is for
- taxpayers registered for Personal Income Tax (PIT)
- How to act on it
- Send an SMS to 47277 (iSARS) using the format: BOOKING [ID number or passport number]
Show the line this came from
Send an SMS to 47277 (iSARS) with the information and format described below: BOOKING (Space) Your ID number or Passport number or Asylum number E.g. Booking 1234567890123 OR Booking A029999998 A SARS official will call you back to book the appointment on your behalf
Walk-in appointment at temporary pop-up branches or Mobile Tax Units
SARS may establish temporary pop-up branches and Mobile Tax Units at venues like malls and shopping centres for scheduled and unscheduled walk-ins. These are available for taxpayers needing in-person assistance during specified dates and durations.
- Who it is for
- taxpayers needing in-person service
- How to act on it
- Attend the designated venue during the announced operating hours of the pop-up branch or MTU
Show the line this came from
Depending on demand, temporary pop-up branches and Mobile Tax Units (MTU’s) will be created for specific dates and durations to service taxpayers at venues such as malls, shopping centres, etc.
Appointment via phone call to SARS Contact Centre
If you cannot use the online form or SMS, you can call the SARS Contact Centre at 0800 00 7277. A SARS official will book your appointment on your behalf.
- Who it is for
- any taxpayer without internet access
- How to act on it
- Call the SARS Contact Centre on 0800 00 7277 and speak to a SARS official to book an appointment
Show the line this came from
Call the SARS Contact Centre on 0800 00 7277. A SARS official will book the appointment on your behalf.
Virtual appointment with SARS via eBooking
You can book a virtual appointment with a SARS official through the online eBooking form. You can choose either a telephonic call or a video meeting using Microsoft Teams. This is available to registered taxpayers, representatives, and tax practitioners who have a valid tax reference number.
- Who it is for
- registered taxpayers, representatives, tax practitioners
- How to act on it
- Go to the SARS website, access the eBooking form, select engagement type, choose date and time, enter valid tax reference number, and submit the form
Show the line this came from
The purpose of this Webpage is to assist registered taxpayers, representatives and tax practitioners to book a virtual appointment with SARS using the online eBooking form.
Key Takeaways
- form
- reference number
- refence
- reference number PAYE
- guide
- book
- appointment
- sars
- branch