DocumentOngoingForm
Complaints Form
Western Cape Liquor AuthorityRef: https://www.wcla.gov.za/have-your-say/report-a-licence-holder/complaints-form/
Official source
Source domain: wcla.gov.za
Collected on 28 June 2026
Always confirm details on the official source before acting.
What this means
The document is a Complaints Form from the Western Cape Liquor Authority (WCLA) for reporting liquor licence-related complaints. It collects complainant details, premises information, licence details, complaint categories, and narrative information about the transgression and desired outcomes. It instructs the user to attach supporting documentation and provides guidance on what to include and how the transgressions affect them.
What this document offers
Read out of this document by Govermate's AI, in its own words. Each one quotes the line it came from — confirm on the official source before acting.
complaint submissionOngoing
Complaints Form
People can submit a complaint about a liquor licence holder or licensed premises, including complaints about selling liquor to minors, sales to drunk people, unlicensed premises, licence irregularities, drugs or prostitution, noise and nuisance, and other alleged transgressions. The form asks for supporting information and documentation.
- Who it is for
- People reporting a liquor-licence-related complaint or affected by a liquor-premises transgression
- How to act on it
- Complete the Complaints Form, provide the requested complainant, premises, licence and complaint details, and attach copies of all relevant documentation. For enquiries, contact liquor.enquiries@wcla.gov.za or (021) 204-9805/9700; 0737375843 is also provided.
Show the line this came from
Please provide as much information as possible (date, time and how often), including full details of what the complaint is about and please attach copies of all relevant documentation you have to support your complaint.
Facts
Places
Western Cape
Reference
https://www.wcla.gov.za/have-your-say/report-a-licence-holder/complaints-form/
Key Takeaways
- organization: Western Cape Liquor Authority (WCLA)
- formName: Complaints Form
- contact: liquor.enquiries@wcla.gov.za, (021) 204-9805/9700, 0737375843
- licenseeQuestion: Is the business licensed to sell alcohol? Yes/No/Don't know
- fields: First Name, Last Name, Address, Address 2, Suburb, Zip/Postal Code, Email Address, Phone Number, Name of premises, Premises address, Licence Number
- complaintCategories: Selling to minors, Selling off-consumption with on-consumption licence, Selling to drunk people, Selling to unlicensed premises, Unauthorized removal/transfer/renting of licence, Unauthorized structural alterations, Drugs/prostitution, Selling on credit/holds, Noise/nuisance, Other
- instructions: provide date/time/frequency, attach documentation, explain impact, suggest solutions
- section: 4.1–4.4 information requests
- section: 5: prior complaints