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Complaint Procedure

Western Cape Liquor AuthorityRef: https://www.wcla.gov.za/have-your-say/report-a-licence-holder/complaint-procedure/

Official source

Source domain: wcla.gov.za

Collected on 28 June 2026

Always confirm details on the official source before acting.

What this means

The document outlines the Complaint Procedure for the Western Cape Liquor Authority (WCLA). It presents the WCLA as the regulator of liquor retail and micro-manufacturing in the Western Cape and provides contact details and site navigation related to lodging complaints, along with general information about the authority. It appears to be part of the WCLA website, describing how to report issues with liquor license holders and directing users to relevant contact points and services.

What this document offers

Read out of this document by Govermate's AI, in its own words. Each one quotes the line it came from — confirm on the official source before acting.

complaint reporting procedureOngoing

Complaint procedure

The Western Cape Liquor Authority makes its complaint procedure available for reporting a liquor licence holder. The page gives the WCLA's contact details so a member of the public can contact the authority about a complaint.

Who it is for
members of the public who want to report a liquor licence holder in the Western Cape
How to act on it
Contact the WCLA using the details on the page: telephone (021) 204-9805/9700 or 0737375843, email liquor.enquiries@wcla.gov.za, or visit 3rd floor, Sunbel Building, 3 Old Paarl Road, Bellville 7530 during office hours Mon - Fri 08.00 – 16.00.
Show the line this came from
Home $ Have Your Say $ Report a Licence Holder $ Complaint procedure

Facts

Places

Western Cape

Reference

https://www.wcla.gov.za/have-your-say/report-a-licence-holder/complaint-procedure/

Key Takeaways

  • organization: Western Cape Liquor Authority (WCLA)
  • purpose: regulate retail sale and micro-manufacturing of liquor in Western Cape
  • topic: Complaint procedure
  • contact: liquor.enquiries@wcla.gov.za
  • phone: (021) 204-9805/9700
  • address: 3rd floor, Sunbel Building, 3 Old Paarl Road, Bellville 7530
  • operating_hours: Mon - Fri 08:00 – 16:00
  • website section: Complaint procedure page
  • security: website navigation context