Govermate logoGovermate
Back to opportunities
DocumentClosedcommittee question

In a sitting of the Portfolio Committee on Trade, Industry and Competition on 17 September 2025, the National Consumer Commission confirmed that mobile network operators who practice expiry mandates on data and airtime are in violation of s

Parliament of South AfricaRef: https://pmg.org.za/committee-question/35342/

Official source

Source domain: pmg.org.za

Collected on 17 June 2026

Always confirm details on the official source before acting.

Our copy (archived 14 July 2026)Official source

What this means

The document reports that during a 17 September 2025 committee session, the National Consumer Commission confirmed that mobile network operators using expiry mandates on data and airtime violate the Consumer Protection Act. The Minister indicates that ICASA is reviewing regulations to enhance consumer protection and is working with the NCC to align regulatory regimes, though the Consumer Protection Act falls under the NCC's jurisdiction, not ICASA's.

What this document offers

Read out of this document by Govermate's AI, in its own words. Each one quotes the line it came from — confirm on the official source before acting.

public comment opportunityOngoing

Proposed amendments for comment on ICASA End User and Subscriber Service Charter Regulations

ICASA has published proposed amendments to its End User and Subscriber Service Charter Regulations for comment, to ensure greater consumer protection in relation to data usage (including rules on data and airtime expiry).

Who it is for
members of the public and stakeholders who can submit comments on ICASA’s proposed amendments
How to act on it
Provide comment on the proposed amendments published by ICASA for comment.
Show the line this came from
has published proposed amendments for comment.

Facts

Reference

https://pmg.org.za/committee-question/35342/

Parties

Industry and Competition agency

Key Takeaways

  • date: 17 September 2025
  • committee: Portfolio Committee on Trade, Industry and Competition
  • agency: National Consumer Commission
  • issue: expiry mandates on data and airtime
  • law: Consumer Protection Act, Act 68 of 2008
  • regulator: ICASA
  • regulations: End User and Subscriber Service Charter Regulations
  • action: ICASA reviewing regulations, working with NCC
  • jurisdiction: NCC responsible for Consumer Protection Act

Dates

Opening Date

7 January 2026

Closing Date

17 September 2025