What are the technological measures and innovations that the SA Social Security Agency has put in place to deal with the long queues as there has been an outcry about the long queues?

What are the technological measures and innovations that the SA Social Security Agency has put in place to deal with the long queues as there has been an outcry about the long queues? is a municipal publication record extracted as a standalone document candidate. It is classed as `plan` based on the available title and body cues. The extract references the year(s): 2025, 2026. Opening text includes: “Question to the Minister of Social Development - NW73 | PMG Toggle navigation Committees and Meetings MPs Bills Petitions Questions and Replies Calls for Comments Attendance Blog Provincial Legislatures Committees and Meetings MPs Bills Petitions Questions and Replies Calls for Comments Attendance Blog Provincial Legislatures Create an account Log In Create an account Log In Search Committees and Meetings MPs Bills Petitions Questions and Replies Calls for Comments Attendance Blog Provincial Legislatures Premium content from before 2025 is now available for everyone! Questions and Replies National Assembly Social Development Minister of Social Development Question NW73 to the Minister of Social Development Share this page: 27 February 2026 - NW73 Ramaila, Mr KS to ask the Minister of Social Development What are the technological measures and innovations that the SA Social Security Agency has put in place to deal with the long queues as there has been an outcry about the long queues? Source Link Reply: The South African Social Security Agency (SASSA) has implemented and is progressively expanding a set of technological measures and innovations aimed at reducing long queues at local offices by (i) improving the management and flow of walk-in clients, and (ii) shifting routine services to digital and self-service channels. 1) Electronic Queue Management System (QMS) SASSA is rolling out an Electronic Queue Management System (QMS) in local offices to better manage client flow and reduce waiting time. The QMS issues walk-in clients with a ticket and enables offices to prioritise vulnerable groups (including frail elderly persons, severely disabled persons and heavily pregnant women), while also supporting improved service-centre efficiency through real-time visibility of queue volumes and service pressures. As at 31 December 2025 , QMS had been implemented in 321 out of 432 offices nationally, with the outstanding offices planned to be finalised by 31 March 2026. 2) Self-Service Kiosk / Self-Service Enablement To reduce the number of clients that need to be served over the counter, SASSA is rolling out self-service kiosks that enable clients to perform selected transactions independently (such as initiating transactions and conducting status checks), thereby reducing pressure on frontline staff and improving throughput. As at 31 December 2025 , self-service kiosks had been implemented in 364 out of 432 offices nationally, with the outstanding offices planned to be finalised by 31 March 2026. 3) Online Grant Applications and Digital Enhancements (including disability assessment booking where required) SASSA has implemented an online grant application system that allows applicants to submit applications and supporting documents remotely, reducing the need for in-person office visits for applicants who are able to use the channel. In addition, the Agency is enhancing online portals to add more functions and streamline key workflows that contribute to rep”.