What (a)(i) recent steps has her department taken to address and/or rectify the persisting system failures that result in people being forced to sleep in queues outside the offices of her department awaiting services and (ii) has she found

Electronic Queue Management Systems (QMS) rollout across local offices

SASSA is rolling out Electronic Queue Management Systems (QMS) across local offices to improve client flow, prioritise vulnerable groups, and enable real-time monitoring of service demand to reduce congestion.

Who it is for

Clients visiting local offices for social development services, including vulnerable groups

How to act on it

No specific enrolment or registration process is described; the document describes QMS being rolled out in local offices to manage queues.

Direct system-to-system integration with the Department of Home Affairs (DHA)

The Department of Social Development, working jointly with SASSA, is implementing direct system-to-system integration with the Department of Home Affairs to improve identity verification reliability and speed and reduce failed or delayed verifications that cause repeated visits.

Who it is for

Members of the public who need identity verification for social development services and grant-related processes

How to act on it

No application or registration process is described; the document describes system integration being implemented by the Department and SASSA.