What (a)(i) recent steps has her department taken to address and/or rectify the persisting system failures that result in people being forced to sleep in queues outside the offices of her department awaiting services and (ii) has she found
Official source
Source domain: pmg.org.za
Collected on 17 June 2026
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Migration of the Online Grant Application System to new infrastructure
The Department and SASSA have migrated the Online Grant Application system to new, more resilient infrastructure to address slow response times and intermittent unavailability, aiming to improve system stability and allow more clients to complete applications remotely.
- Who it is for
- People applying for social grants who use the Online Grant Application system
- How to act on it
- No specific steps are described in the document; it states the system has been migrated to improve remote application completion.
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Migration of the Online Grant Application System to new infrastructure The Online Grant Application system has been migrated to a new and more resilient infrastructure environment to address persistent performance constraints, including slow response times and intermittent unavailability.
Electronic Queue Management Systems (QMS) rollout across local offices
SASSA is rolling out Electronic Queue Management Systems (QMS) across local offices to improve client flow, prioritise vulnerable groups, and enable real-time monitoring of service demand to reduce congestion.
- Who it is for
- Clients visiting local offices for social development services, including vulnerable groups
- How to act on it
- No specific enrolment or registration process is described; the document describes QMS being rolled out in local offices to manage queues.
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Ongoing deployment of Electronic Queue Management Systems (QMS ) SASSA continues to roll out Electronic Queue Management Systems (QMS ) across local offices to improve client flow, prioritise vulnerable groups, and enable real-time monitoring of service demand.
Direct system-to-system integration with the Department of Home Affairs (DHA)
The Department of Social Development, working jointly with SASSA, is implementing direct system-to-system integration with the Department of Home Affairs to improve identity verification reliability and speed and reduce failed or delayed verifications that cause repeated visits.
- Who it is for
- Members of the public who need identity verification for social development services and grant-related processes
- How to act on it
- No application or registration process is described; the document describes system integration being implemented by the Department and SASSA.
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Direct system-to-system integration with the Department of Home Affairs (DHA) SASSA has recently implemented a direct technical connection to the Department of Home Affairs, replacing previous indirect verification methods.
Facts
Reference
S NW755
Key Takeaways
- NW755
- SASSA
- social
- development
- minister
- questions
Dates
Opening Date
16 March 2026