Official source
Source domain: pmg.org.za
Collected on 17 June 2026
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10111 Reform Project Plan (emergency call centre efficiency improvements)
SAPS is implementing the 10111 Reform Project Plan to improve emergency call centre efficiency by strengthening staffing, upgrading digital systems, modernising infrastructure, and reducing response delays and dropped calls.
The South African Police Service (SAPS) is implementing a comprehensive 10111 Reform Project Plan to improve emergency call centre efficiency through strengthened staffing, upgraded digital systems, modernised infrastructure, and measures to reduce response delays and dropped calls.
Reference
https://pmg.org.za/committee-question/36459/
Opening Date
20 March 2026
National Crime Combating Strategy (NCCS) including Operation Shanela II (weekly operations)
SAPS implements the National Crime Combating Strategy (NCCS), including Operation Shanela II, which runs weekly intelligence-driven, high-visibility combat operations targeting violent and organised crime.
Operationally, SAPS implements the National Crime Combating Strategy (NCCS), including Operation Shanela II, which focuses on intelligence-driven, high-visibility and combat operations targeting violent and organised crime. These operations are executed weekly through coordinated, multi-disciplinary teams across all levels, guided by five strategic policing pillars.
Community Policing Strategic Five-Year Plan (proactive crime prevention partnerships)
SAPS has developed a Community Policing Strategic Five-Year Plan to enhance proactive crime prevention through partnerships with stakeholders such as Community Police Forums (CPFs), community structures, local government, traditional leadership, and the Civilian Secretariat for Police Service.
The SAPS has also developed a Community Policing Strategic Five-Year Plan to enhance proactive crime prevention through partnerships with key stakeholders, including Community Police Forums (CPFs), community structures, local government, traditional leadership, and the Civilian Secretariat for Police Service.
Eyes and Ears Initiative (situational awareness and rural safety)
SAPS collaborates with the Banking Association of South Africa and the Private Security Industry through the Eyes and Ears Initiative, implemented in all nine provinces, to enhance situational awareness and rural safety.
In addition, the SAPS collaborates with the Banking Association of South Africa and the Private Security Industry through the Eyes and Ears Initiative, implemented in all nine provinces, to enhance situational awareness and rural safety.
