What are the relevant details of the strategy that the SA Police Service will implement to improve their (a) response times and (b) investigations to ensure that more criminals are successfully convicted in the 2026‑27 financial year?
Official source
Source domain: pmg.org.za
Collected on 17 June 2026
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10111 Reform Project Plan (emergency call centre efficiency improvements)
SAPS is implementing the 10111 Reform Project Plan to improve emergency call centre efficiency by strengthening staffing, upgrading digital systems, modernising infrastructure, and reducing response delays and dropped calls.
- Who it is for
- SAPS emergency call centre operations and the public who use emergency calls
- How to act on it
- SAPS implements the plan (no application process described).
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The South African Police Service (SAPS) is implementing a comprehensive 10111 Reform Project Plan to improve emergency call centre efficiency through strengthened staffing, upgraded digital systems, modernised infrastructure, and measures to reduce response delays and dropped calls.
National Crime Combating Strategy (NCCS) including Operation Shanela II (weekly operations)
SAPS implements the National Crime Combating Strategy (NCCS), including Operation Shanela II, which runs weekly intelligence-driven, high-visibility combat operations targeting violent and organised crime.
- Who it is for
- SAPS operational teams conducting crime-combating operations
- How to act on it
- Operations are executed weekly through coordinated, multi-disciplinary teams (no application process described).
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Operationally, SAPS implements the National Crime Combating Strategy (NCCS), including Operation Shanela II, which focuses on intelligence-driven, high-visibility and combat operations targeting violent and organised crime. These operations are executed weekly through coordinated, multi-disciplinary teams across all levels, guided by five strategic policing pillars.
Community Policing Strategic Five-Year Plan (proactive crime prevention partnerships)
SAPS has developed a Community Policing Strategic Five-Year Plan to enhance proactive crime prevention through partnerships with stakeholders such as Community Police Forums (CPFs), community structures, local government, traditional leadership, and the Civilian Secretariat for Police Service.
- Who it is for
- Community policing stakeholders and communities involved in proactive crime prevention
- How to act on it
- SAPS and named stakeholders implement the plan (no application process described).
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The SAPS has also developed a Community Policing Strategic Five-Year Plan to enhance proactive crime prevention through partnerships with key stakeholders, including Community Police Forums (CPFs), community structures, local government, traditional leadership, and the Civilian Secretariat for Police Service.
Eyes and Ears Initiative (situational awareness and rural safety)
SAPS collaborates with the Banking Association of South Africa and the Private Security Industry through the Eyes and Ears Initiative, implemented in all nine provinces, to enhance situational awareness and rural safety.
- Who it is for
- All nine provinces (rural safety and situational awareness) via partner collaboration
- How to act on it
- SAPS implements the initiative with named partners (no application process described).
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In addition, the SAPS collaborates with the Banking Association of South Africa and the Private Security Industry through the Eyes and Ears Initiative, implemented in all nine provinces, to enhance situational awareness and rural safety.
Facts
Reference
https://pmg.org.za/committee-question/36459/
Key Takeaways
- Title: What are the relevant details of the strategy that the SA Police Service will implement to improve their (a) response times and (b) investigations to ensure that more criminals are successfully convic
- Years: 2025, 2026
- Topics: infrastructure, financial
- Text line sample: Question to the Minister of Police - NW1299 | PMG Toggle navigation Committees and Meetings MPs Bills Petitions Questions and Replies Calls
- Document type: financial_statement
Dates
Opening Date
20 March 2026