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Circular 3 of 2025 - NCR Updated Contact Details

National Credit RegulatorRef: https://www.ncr.org.za/documents/Circulars/Circular%203%20of%202025%20-%20NCR%20Contact%20Details%20final.pdf

Official source

Source domain: ncr.org.za

Collected on 28 June 2026

Always confirm details on the official source before acting.

What this means

This document is Circular 03 of 2025 from the National Credit Regulator (NCR) updating the contact details for the Debt Counselling department and related service queries. It lists dedicated email addresses, contact numbers, and turnaround times for DHS-related queries, form submissions, and compliance assistance, and it emphasizes using the specific NCR official contacts rather than personal emails. It also notes escalation contacts and references to earlier circulars for handling specific mailbox queries.

What this document offers

Read out of this document by Govermate's AI, in its own words. Each one quotes the line it came from — confirm on the official source before acting.

legal advisory serviceOngoing

Legal queries for Payment Distribution Agents

Payment Distribution Agents can submit legal queries to LPage@ncr.org.za, TVandergrijp@ncr.org.za, or Tnemahangala@ncr.org.za for guidance and support.

Who it is for: payment distribution agents
How to act on it: Email legal queries to LPage@ncr.org.za, TVandergrijp@ncr.org.za, or Tnemahangala@ncr.org.za

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Payment Distribution Agents' Queries legal LPage@ncr.org.za TVandergrijp@ncr.org.za Tnemahangala@ncr.org.za

form submission serviceOngoing

Submission of Form 41 and Form 42

Debt counsellors must submit Form 41 and Form 42 to the National Credit Regulator as required under regulation 69. Submissions should be sent to DCreturns@ncr.org.za and will be processed within 5 business days.

Who it is for: debt counsellors
How to act on it: Email completed Form 41 and Form 42 to DCreturns@ncr.org.za

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Submission of Form 41 & 42 by DCs in terms of regulation 69.

compliance assistance serviceOngoing

Compliance-related queries and practical application support

If you have compliance issues or need help with practical applications, you can contact the DC Monitoring Officers via their email addresses. They assist with compliance monitoring and should be copied on responses.

Who it is for: debt counsellors, payment distribution agents
How to act on it: Contact TMakhaya@ncr.org.za, MPhoshoko@ncr.org.za, PSongo@ncr.org.za, SChetty@ncr.org.za, PMofokeng@ncr.org.za, or LMakokotlela@ncr.org.za

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DC Monitoring Officers (Assist with compliance related queries, practical application queries and should be copied on compliance monitoring responses)

advisory serviceOngoing

Debt counselling related queries

For general debt counselling queries, you can reach out to Vusi Gwebu at VGwebu@ncr.org.za for assistance. Responses are expected within 5 business days.

Who it is for: debt counsellors, members of the public
How to act on it: Email Vusi Gwebu at VGwebu@ncr.org.za

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Debt counselling related queries

query submission serviceOngoing

Debt Help System (DHS) related queries

You can submit questions about transfers, access to the Debt Help System, reinstatement, or joint profile/application amendments through the dedicated email addresses provided. Responses are expected within 5 business days.

Who it is for: debt counsellors, payment distribution agents, members of the public with DHS-related concerns
How to act on it: Send your query to ADondashe@ncr.org.za, KMaupa@ncr.org.za, CMoroane@ncr.org.za, or RMzankomo@ncr.org.za

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SERVICE DHS related queries (E.g. queries relating to transfers, access to DHS), reinstatement queries and amending of joint profiles/application).

Facts

Reference

https://www.ncr.org.za/documents/Circulars/Circular%203%20of%202025%20-%20NCR%20Contact%20Details%20final.pdf

Key Takeaways

document_title: Circular 03 of 2025
department: Debt Counselling
mandate: monitor compliance of debt counsellors (DCs) and payment distributions agents (PDAs); handle DHS queries
services: DHS-related queries, reinstatement queries, amending joint profiles/applications
emails: Adondashe@ncr.org.za, KMaupa@ncr.org.za, CMoroane@ncr.org.za, RMzankomo@ncr.org.za
phone_numbers: 011 554 2639, 011 554 2738, 011 554 2894, 011 554 2600
turnaround_times: 5 business days; 7 business days for escalation; 5 business days for Form 41 & 42 submissions
escalation_contacts: Qhamani Loni (QLoni@ncr.org.za, 011 554 2715), Alex Holtzhausen (AHoltzhausen@ncr.org.za, 011 554 2811)
DHS_status_code_update_email: DHSupdates@ncr.org.za (7 business days escalation)
submission_forms: Form 41 & 42 by DCs (regulation 69)
DC_returns_email: DCreturns@ncr.org.za
compliance_contacts: Lebogang Mosupye (LMosupye@ncr.org.za)