Strategic Plans Annual Performance Plans

CSOS Annual Performance Plan 2025-2026

The annual performance plan for the 2025-2026 financial year from the Community Schemes Ombud Service is available for download. It details the service’s operational objectives, key performance areas, and expected outcomes.

Who it is for

public officials, oversight bodies, community scheme representatives, researchers, civil society

How to act on it

Download the document from the website

CSOS Annual Performance Plan 2024-2025

The annual performance plan for the 2024-2025 financial year from the Community Schemes Ombud Service is available for download. It outlines the service’s priorities, performance targets, and resource allocation for the year.

Who it is for

public officials, oversight bodies, community scheme representatives, researchers, civil society

How to act on it

Download the document from the website

CSOS Annual Performance Plan 2018-2019

The annual performance plan for the 2018-2019 financial year from the Community Schemes Ombud Service is available for download. It details the service’s operational focus and performance benchmarks for that year.

Who it is for

public officials, oversight bodies, community scheme representatives, researchers, civil society

How to act on it

Download the document from the website

CSOS Annual Performance Plan 2019-2020

The annual performance plan for the 2019-2020 financial year from the Community Schemes Ombud Service is available for download. It includes performance targets, project deliverables, and budgetary allocations.

Who it is for

public officials, oversight bodies, community scheme representatives, researchers, civil society

How to act on it

Download the document from the website

CSOS Annual Performance Plan 2017-2018

The annual performance plan for the 2017-2018 financial year from the Community Schemes Ombud Service is available for download. It outlines the service’s strategic priorities and expected results.

Who it is for

public officials, oversight bodies, community scheme representatives, researchers, civil society

How to act on it

Download the document from the website

CSOS Annual Performance Plan 2016-2017

The annual performance plan for the 2016-2017 financial year from the Community Schemes Ombud Service is available for download. It includes key performance indicators and operational goals for the year.

Who it is for

public officials, oversight bodies, community scheme representatives, researchers, civil society

How to act on it

Download the document from the website

CSOS Annual Performance Plan 2021-2022

The annual performance plan for the 2021-2022 financial year from the Community Schemes Ombud Service is available for download. It outlines the service’s strategic objectives and performance metrics for that period.

Who it is for

public officials, oversight bodies, community scheme representatives, researchers, civil society

How to act on it

Download the document from the website

2025-2030 Strategic Plan

The long-term strategic plan for the Community Schemes Ombud Service covering the period 2025 to 2030 is available for download. It sets out the vision, mission, strategic goals, and guiding principles for the next decade.

Who it is for

public officials, strategic planners, community scheme leaders, governance experts

How to act on it

Download the document from the website

2014-2019 Strategic Plan

The strategic plan for the Community Schemes Ombud Service covering the period 2014 to 2019 is available for download. It outlines the organisation’s foundational strategy and key development goals during that timeframe.

Who it is for

researchers, historical analysts, governance historians, public policy scholars

How to act on it

Download the document from the website

2020-2025 Strategic Plan End Term Report

This document provides a comprehensive review of the implementation and outcomes of the 2020-2025 Strategic Plan by the Community Schemes Ombud Service. It includes achievements, challenges, and lessons learned over the five-year period.

Who it is for

public sector evaluators, oversight committees, policy analysts, community scheme stakeholders

How to act on it

Download the document from the website

2020-2025 Strategic Plan

The strategic plan for the Community Schemes Ombud Service covering the period 2020 to 2025 is available for download. It defines the organisation’s vision, mission, strategic pillars, and key initiatives for the five-year term.

Who it is for

public officials, strategic planners, community scheme leaders, governance experts

How to act on it

Download the document from the website

CSOS Annual Performance Plan 2023-2024

The annual performance plan for the 2023-2024 financial year from the Community Schemes Ombud Service is available for download. It details the service’s planned activities, performance indicators, and expected outcomes.

Who it is for

public officials, oversight bodies, community scheme representatives, researchers, civil society

How to act on it

Download the document from the website