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Service Charter

Mpumalanga Department of EducationRef: https://mpeducation.mpg.gov.za/PF/charter/SERVICE_CHARTER.pdf

Official source

Source domain: mpeducation.mpg.gov.za

Collected on 28 June 2026

Always confirm details on the official source before acting.

Our copy (archived 23 July 2026)Official source

What this means

The document is a Service Charter for the Mpumalanga Department of Education, outlining the department's mission, vision, contact details, service standards, and complaint handling procedures. It describes the services provided to learners, schools, and stakeholders, the hours of operation, and the commitments to timeliness and quality of service, including complaint response times and fraud reporting. It also lists corporate values and contact numbers for offices and help desks.

Facts

Places

Mpumalanga

Reference

https://mpeducation.mpg.gov.za/PF/charter/SERVICE_CHARTER.pdf

Key Takeaways

  • entity: Mpumalanga Department of Education
  • document_type: Service Charter
  • vision: Advancing Excellence in Education Provision
  • mission: promote effective teaching and learning through good governance and leadership
  • services: adult education and training; early childhood development support; educator and learner support; management and governance development; co-curricular support; administrative and financial management support; primary and secondary education; independent schools registration and monitoring; education for learners with special needs
  • contact_numbers: head office 013 766 5552; Bohlabela 013 766 7415; Ehlanzeni 013 766 0300; Gert Sibande 017 801 5000; Nkangala 013 947 1500; toll free 0800 203 116
  • dial-a-tutor: 087 805 1350; exam help desk: 013 766 0033
  • service standards: acknowledge written requests within 7 days; deal with written requests within 21 days; pay creditors within 30 days
  • complaint process: acknowledge and investigate within 14 days; encourage reporting fraud and corruption; maintain complaints record
  • hours: 07:45 to 16:15 on weekdays (excluding public holidays)
  • locations: head office Building 5, Riverside Government Building, Nelspruit; district and circuit offices across Mpumalanga