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Complaints Referred
Office of the Ombud for Financial Services ProvidersRef: https://www.faisombud.co.za/how-to-complain/complaints-referred/
Official source
Source domain: faisombud.co.za
Collected on 28 June 2026
Always confirm details on the official source before acting.
What this means
The document explains the FAIS Ombud's determination process for referred complaints, including how an Adjudicator reviews the case, requests additional information, and may issue an early recommendation. It describes steps to resolution, timing flexibility, and the right to appeal within one month of signing, with possible escalation to the Financial Sector Tribunal for leave to reconsider if the appeal is denied.
Facts
Reference
https://www.faisombud.co.za/how-to-complain/complaints-referred/
Key Takeaways
- organization: FAIS Ombud
- process: Determination Process
- role: Adjudicator
- timeline: appeal within one month of signing
- appeal: require written reasons
- escalation: Tribunal for leave to reconsider
- conditions: matter referred for determination; early resolution recommendation
- test for leave to reconsider: likelihood of different conclusion; matter is complex