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Complaints Handling Process
Office of the Ombud for Financial Services ProvidersRef: https://www.faisombud.co.za/how-to-complain/complaints-handling-process/
Official source
Source domain: faisombud.co.za
Collected on 28 June 2026
Always confirm details on the official source before acting.
What this means
The document describes the Complaints Handling Process for the FAIS Ombud, outlining how a complaint is handled, the determination process, and the option to appeal. It provides contact details for reporting incidents of fraud or misconduct and references to related publications and forms. It appears to be a page from the FAIS Ombud website detailing procedures and resources for complainants.
Facts
Reference
https://www.faisombud.co.za/how-to-complain/complaints-handling-process/
Key Takeaways
- organization: FAIS Ombud
- topic: Complaints Handling Process
- section: How will my complaint be handled?
- section: Determination Process
- section: Appeals
- hotline: 0800 114 014
- alternative contact: KPMG Fair Call 0800 114 014
- forms: Complaint form (pdf), Complaint form (word)
- year range reference: 2012 – 2026 (Budget and Levies Proposal)
- related publications: Annual Reports, Newsletters, PAIA, PAJA, Legislation