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Www.faisombud.co
Office of the Ombud for Financial Services ProvidersRef: https://www.faisombud.co.za/
Official source
Source domain: faisombud.co.za
Collected on 28 June 2026
Always confirm details on the official source before acting.
What this means
The document is the FAIS Ombud website, describing the office, its mandate, and procedures for lodging complaints, including pre-requisites, steps to complain, checking status, and the effect of the Ombud's determinations. It outlines timeframes for pre-resolution by the responding party and for submitting a complaint after final response, as well as guidance on how to lodge a complaint and to provide feedback. It also references related publications, newsletters, and procurement pages for tenders.
Facts
Reference
https://www.faisombud.co.za/
Key Takeaways
- parties: FAIS Ombud
- topic: lodging complaints about financial services providers
- pre-requisites: attempt to resolve with responding party
- timeframes: six weeks to resolve; six months to submit after final response
- reference: use a Reference Number to check status
- determination: has effect of a civil judgement
- availability: newsletters, publications, tenders
- contact: info@faisombud.co.za, 012 762 5000