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Report unresolved service delivery tickets to the War Room

Knysna Local MunicipalityRef: https://www.knysna.gov.za/latest-news/report-unresolved-service-delivery-tickets-to-the-war-room/

Official source

Source domain: knysna.gov.za

Collected on 5 July 2026

Always confirm details on the official source before acting.

Our copy (archived 25 July 2026)Official source

What this means

This is a Knysna Municipality “Latest News” media statement dated 12 December 2025 titled “Report unresolved service delivery tickets to the War Room.” The Executive Mayor, Thando Matika, announces weekly War Room meetings to oversee and improve service delivery recovery and accountability, following a directive from the National Council of Provinces and approval of a Service Delivery Recovery and Innovation Action Plan. Residents are told not to bypass regular customer care channels, but to continue logging service requests through existing platforms; if a request is unresolved, they may report it to the War Room using a valid municipal reference number. The War Room can be contacted at 044 001 2631 or warroom@knysna.gov.za.

Facts

Reference

https://www.knysna.gov.za/latest-news/report-unresolved-service-delivery-tickets-to-the-war-room/

Key Takeaways

  • Knysna Municipality
  • Title: Report unresolved service delivery tickets to the War Room
  • Posted on: 12 December 2025
  • Executive Mayor: Thando Matika
  • Weekly War Room meetings introduced for service delivery oversight
  • War Room established to coordinate response and ensure corrective actions are implemented transparently
  • Initiative does not replace regular municipal customer care channels
  • Residents must log service requests via existing platforms to receive a municipal reference number
  • Service request logging options: Collaborator App, 044 302 6300, customercare@knysna.gov.za, offices, or specific departments
  • Unresolved requests: report directly to the War Room
  • Valid municipal reference number required for verification and follow-up
  • War Room contact: 044 001 2631; warroom@knysna.gov.za
  • Knysna Municipality
  • Executive Mayor Thando Matika
  • National Council of Provinces
  • War Room
  • Collaborator App
  • S² Web Solutions

Dates

Closing Date

12 December 2025