Official source
Source domain: swellendam.gov.za
Collected on 25 June 2026
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Download and use the Collab Citizen App (replacing the Link App)
Download the Collab Citizen App to access municipal news and notices, submit and follow service requests/complaints, and access emergency contacts.
Inwoners kan die toepassing aflaai via Google Play, Huawei AppGallery en die App Store.
Reference
https://www.swellendam.gov.za/wp-content/uploads/2026/03/Media-Release-Collab-Citizen-App-AFR.pdf
Submit a service request/complaint via the Collab Citizen App
Use the app to lodge a service request or complaint by selecting “Service”, choosing the “+” option, entering or selecting your GPS/address, selecting the location, choosing a service type and complaint type, and providing details (and an optional photo).
Om ’n diensversoek of klagte te registreer, volg asseblief hierdie stappe: Stap 1 – Klik op “Service” Stap 2 – Klik op die + teken Stap 3 – Kies die GPS-adres op die app of voer die adres handmatig in GPS Location Edit Stap 4 – Kies die ligging, óf die GPS-ligging óf die aangepaste ligging Stap 5 – Kies Dienssoort (Byvoorbeeld, ‘Water Networks’) Stap 6 – Kies Klagtetipe (Byvoorbeeld, ‘No water) Stap 7 – Verskaf besonderhede en, indien beskikbaar, ’n foto
Register as a Burger in the Collab Citizen App
Register in the Collab Citizen App as a Burger by providing your personal details and agreeing to the terms and conditions, after which you can use the app’s functions.
Om te registreer, benodig jy die volgende inligting: • Naam en Van • Selfoonnommer • E-posadres • ID-nommer • Wagwoord • Stem saam met die bepalings en voorwaardes
Provide feedback/evaluation after the municipality processes your complaint
After your complaint is processed and you receive a completion notification, you will be given the opportunity to evaluate how effective the complaints were handled, which helps the municipality monitor service quality and improve strategies.
Daarna sal die burger die geleentheid kry om te evalueer hoe doeltreffend die klagte hanteer is.
Track the status of your complaint/service request
After submitting, use the “Service Request” section and “My List” to follow the status of your complaint or service request using the unique complaint number you receive.
Jy kan die status van jou klagte of diensversoek volg deur die ‘Service Request’-afdeling te besoek en ‘My List’ te kies.
