Official source
Source domain: ilembe.gov.za
Collected on 17 June 2026
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Consultation
Members of the public can give their views on existing public services and suggest new basic services.
You can tell us what you want from us: You will be asked for your views on existing public services and may also tell us what new basic services you will like.
Reference
https://ilembe.gov.za/batho-pele-commitment/
Equal access to public services
Citizens are entitled to equal access to public services, including measures intended to improve access for physically, socially and culturally disadvantaged persons.
You and all citizens should have equal access to the services to which you are entitled.
Complaints and redress
Members of the public can submit complaints about service dissatisfaction and should receive a sympathetic response, an apology or explanation where appropriate, an effective remedy and feedback on the outcome.
Mechanisms for recording any public dissatisfaction will be established and all staff will be trained to handle your complaints fast and efficiently.
Information about public services
People are entitled to full, accurate and up-to-date information about services they may receive, including information provided at service points, in local media and in local languages.
You will get full, accurate and up-to-date facts about services you are entitled to. information should be provided at service points and in local media and languages.
